Stephanie Cassin
Medford,NY
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
10
10
years of professional experience
Work History
Dispatch/Customer Service Coordinator
Arrow Security Corp.
Smithtown, NY
01.2023 - Current
- Consulted with customers regarding needs and addressed concerns.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reviewed and approved vendor invoices.
- Provided HR administrative assistance to management team.
- Encouraged and improved cross-department internal communication.
Flight Communication Specialist/Dispatcher
Raytheon Technologies
Bohemia, NY
06.2022 - Current
- Monitored aircrafts and provided flight crews with timely updates to parameter changes.
- Planned flights with consideration to meteorological conditions, aircraft discrepancies and performance limitations.
- Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
- Researched continually to stay up to date on new FAA rules and policies.
- Recommended flight plan alternatives and coordinated aircraft diversions.
Studio Manager
Fashion Shots
Hauppauge, NY
01.2014 - 06.2022
- Facilitated weekly studio consultations, sales and order appointments.
- Guided studio equipment repairs and services to sustain high-level quality of work.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Supervised color manipulation of images, retouching, transmission of files and proofing systems.
- Organized and oversaw professional installation of wide variety of artworks in residential and commercial settings.
Restaurant Manager
Fusillis Italian
Miller Place, NY
06.2015 - 06.2018
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Updated computer systems with new pricing and daily food specials.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
Education
Associate of Arts - Liberal Arts and General Studies
Suffolk County Community College
Selden, NY01.2021
Skills
- Call Center Software
- Traffic Monitoring
- Client Interaction
- Work Order Preparations
- Problem Assessment
- Team Management and Supervision
- Staff Scheduling
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Dispatch/Customer Service Coordinator
Arrow Security Corp.
01.2023 - Current
Flight Communication Specialist/Dispatcher
Raytheon Technologies
06.2022 - Current
Restaurant Manager
Fusillis Italian
06.2015 - 06.2018
Studio Manager
Fashion Shots
01.2014 - 06.2022
Associate of Arts - Liberal Arts and General Studies
Suffolk County Community College
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