Stephanie Casteel
Beatrice,NE
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
25
25
years of professional experience
Work History
Front Desk Agent
Holiday Inn
10.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
Cook Supervisor
Great Western Dining Service
10.2019 - 09.2023
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Acted as head chef when required to maintain continuity of service and quality.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Mentored kitchen staff to prepare each for demanding roles.
- Collaborated with staff members to create meals for large banquets.
Front Desk Agent
Capri Motel
05.2012 - 07.2017
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Motel Manager (Live In-Seasonal)
Badlands National Park
04.2009 - 10.2011
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of (9) front desk agents and helped to resolve issues arising during shifts.
- Evaluated and promptly resolved lodging facility operational issues.
Alert Kitchen Supervisor
Offutt AirForce Base- BH Services
04.1999 - 07.2005
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Education
High School Diploma -
Filley High School
Filley, NE05.1995
Skills
- Team Building
- Clerical duties
- Guest services
- Supply replenishment
- Office management
- Training and mentoring
- Time management
- Problem-solving skills
- Cash Handling
Timeline
Front Desk Agent
Holiday Inn
10.2023 - Current
Cook Supervisor
Great Western Dining Service
10.2019 - 09.2023
Front Desk Agent
Capri Motel
05.2012 - 07.2017
Motel Manager (Live In-Seasonal)
Badlands National Park
04.2009 - 10.2011
Alert Kitchen Supervisor
Offutt AirForce Base- BH Services
04.1999 - 07.2005
High School Diploma -
Filley High School
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