Stephanie Castillo

Greeted and checked in patients, updating patient information in the computer system.

Verified insurance coverage for appointments and collected co-payments as required.

Scheduled patient appointments, verifying the accuracy of appointment times with providers.

Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Processed referrals for specialist care when requested by physicians or patients.

Performed data entry tasks related to billing/coding and collections procedures.

Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Contacted pharmacies to submit and refill patients' prescriptions.

Followed up on unpaid claims within standard timelines as outlined by the organization's policies.

Submitted claims electronically to insurance companies with correct coding

Maintained master calendar and schedule new appointments based on provider availability.

Transcribed recorded Dentist's diagnoses and recommendations into medical records.

Read x-rays and intra-oral photos

Scheduled and confirmed patient appointments and consultations.

Checked patients in and out, verified insurance, and collected co-pays to keep business administrative and financial records current.

Adhered to HIPAA requirements to safeguard patient confidentiality.

• Processed incoming and outgoing calls.
• Editing Newspaper online for publishing.
• Run errands downtown to court house.
• Processing payments for business accounts.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

• Processed incoming and outgoing calls.
• Accounts past due setup on arraignments.
• Process payments over the phone.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.