Stephanie Castillo

Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.

Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.

Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 56 staff members.

• Licensed insurance agent - 8 years
• Certified schedule coordinator, TTEC - 5 years

• Customer service — Highly Proficient
• January 2021
• Identifying and resolving common customer issues
• Full results: Highly Proficient
• Data entry: Accuracy — Highly Proficient
• Entering data quickly and accurately
• Scheduling — Highly Proficient
• February 2021
• Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
• Filing & organization — Familiar
• Measures a candidate's ability to arrange and manage files or records using a set of rules.
• Full results: Familiar
• Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.