Stephanie Castro
Cutler Bay,FL
Summary
Highly accomplish and dynamic Operations Manager with experience optimizing processes, enhancing efficiency, and driving results. Extensive background in overseeing all aspects of operations including planning, resource allocation, and performance management. Expert at ensuring operational excellence and contributing to success and growth of organizations. Adept at implementing strategies to streamline workflows, reduce cost and improve productivity,
Overview
15
15
years of professional experience
1
1
Certification
Work History
Center Operations Manager
Chen Senior Medical Center
2021.12 - 2024.01
- Exceeded center operations production goals by consistently monitoring net yields and implementing plans, resulting in 25% increase in overall productivity and efficiency
- Spearheaded patient retention initiatives, orchestrating efforts to maintain Net Promoter Score (NPS) consistently exceeding 80%, fostering loyalty and satisfaction among patients.
- Collect and analyze data to maintain and improve center quality, efficiency and profitability
- Reduced patient wait time by effectively identifying problem areas and implementing process improvement plans, ensuring efficient patient flow
- Ensured financial targets were met by adhering to cash management, financial reporting, and other financial responsibilities
- Executed budget by providing financial projections during budget development
- Annual/Quarterly performance evaluations, monthly 1:1’s, Team Coaching/Development
- Supported sales team with growth initiatives, community partnerships, brokerage relationships and coordinating community events.
Orthopedic Product Line Data Analyst
Baptist Health South Florida
2016.02 - 2020.12
- Created various reports to assist with pulling metrics data and presenting information to stakeholders for concise explanations
- Identified and documented detailed business rules and use cases based on requirements analysis
- Coordinated statistical data analysis, design and information flow using Dive Port, Prodiver, and Tableau
- Managed product roadmaps, scope and timelines for Geriatric Fracture Program
- Oversight of yearly budget planning and meeting annual financial goals
- Project Management- opened 2 new medical surgical nursing units and holding unit
- Member in data collection team for implementation of CMS bundled payments and Geriatric Fracture Program
- Conducted scheduling for Orthopedic Preoperative Education Class, increasing patient participation by 40%.
- Audit medical records to ensure compliance
- Performance evaluations, onboarding and mentoring for Administrative Partners.
Administrative Partner Coordinator
Baptist Health South Florida
2008.12 - 2016.02
- Unit Staffing and Payroll
- Reviewed, prepared and submitted expense reports for employees and management personnel.
- Handled domestic and international travel arrangements for corporate managers.
- Developed training materials for new hires to facilitate smooth onboarding processes and ensure consistent understanding of company policies across all departments.
- Maintained comprehensive records of internal policies, procedures, and best practices for easy reference by all employees.
- Ensured compliance with industry regulations by regularly reviewing company policies, updating documentation as needed, and providing guidance to staff members on adhering to established guidelines.
- Established and followed guidelines for protecting and managing confidential information such as customer and financial data per ACHA and JCAHO standards.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Managed office supply inventory efficiently while staying within budget constraints; this included negotiating with vendors for better pricing and product options.
Education
MBA - Business Administration- Healthcare
Florida International University
Miami, FL05.2021
Bachelor’s - Health Service Administration
Florida International University
Miami, FL12.2013
Skills
- Operations Management
- Process Improvement
- Data Analysis
- AR/ AP
- P & L-Budget Management
- Financial Reporting
- Talent development
- Project Management
- Performance Improvement
- KPI Tracking
- Proficient in Microsoft Office, Salesforce, PowerBi, Tableau
Certification
Lean Six Sigma- Green Belt
Timeline
Center Operations Manager
Chen Senior Medical Center
2021.12 - 2024.01
Orthopedic Product Line Data Analyst
Baptist Health South Florida
2016.02 - 2020.12
Administrative Partner Coordinator
Baptist Health South Florida
2008.12 - 2016.02
MBA - Business Administration- Healthcare
Florida International University
Bachelor’s - Health Service Administration
Florida International University
Lean Six Sigma- Green Belt
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