Stephanie Castro
Dimmitt,TX
Summary
I am dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have strong work ethic and have effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I am very flexible at lending a helping hand where it is needed to get the job done.
Overview
12
12
years of professional experience
Work History
Scale House Attendant
Hereford Ethanol Partners
Hereford , TX
02.2018 - Current
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company procedures and operational workflows.
- Greeted customers, directed haulers and answered questions accurately.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Identified and reported problems and gathered necessary information to develop solutions.
- Ensured accuracy of product weights by calibrating scales regularly.
- Trained new personnel in proper use of equipment and processes related to Scale House operations.
- Investigated complaints regarding vehicle weights or other issues related to the operation of the Scale House.
- Communicated with drivers in a professional manner, answered questions, and provided directions as needed.
- Provided customer service assistance to internal and external customers at the Scale House window.
Customer Service Supervisor
Walmart
Hereford, TX
08.2012 - 08.2017
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Trained new customer service representatives on company policies and procedures.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Answered phone calls and responded to questions and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Occupational Therapy
Amarillo College
Hereford, TXSkills
- Data Entry
- Customer Service
- Time Management
- Problem-solving abilities
- Self Motivation
- Relationship Building
- Interpersonal Communication
- Professionalism
- Effective Communication
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Attention to Detail
Timeline
Scale House Attendant
Hereford Ethanol Partners
02.2018 - Current
Customer Service Supervisor
Walmart
08.2012 - 08.2017
Some College (No Degree) - Occupational Therapy
Amarillo College
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