Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Castro

Fredericksburg,VA

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

7
7
years of professional experience

Work History

GUEST ADVOCATE/STOCKER

Target
11.2020 - Current
  • Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
  • Handled guest questions and informed customers of current sales and promotions with professionalism and enthusiasm.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Assisted other departments when needed by integrating Service Advocates and assisting front-end cashier and bagger duties.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Maintained an organized workspace while checking inventory.
  • Supported the fulfillment team with scanners and scales to process transactions accurately.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Demonstrated strong communication skills while interacting with customers via phone, email, chat or in-person.

SALES ASSOCIATE

Sheetz
06.2019 - 07.2021
  • Arranged new merchandise with signage and appealing displays to encourage customer engagement and move overstock items.
  • Answered incoming telephone calls to provide store, product, and services information.
  • Aided staff initiatives in achieving customer connections and loyalty.
  • Built relationships with customers through active communication and problem resolution.
  • Operated cash register, collected payments, and provided accurate change.
  • Helped detail-heavy store tasks to keep areas clean and boost team productivity.
  • Completed daily checklists for opening and closing procedures.
  • Greeted customers warmly and offered assistance.

KEY HOLDER

Hot Topic
12.2017 - 08.2019
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Accomplished sales goals by engaging customers, delivering top-notch service, and promoting add-ons.
  • Protected store assets by assisting with audits, routine cycle counts, and physical inventory.
  • Promoted sales and selling culture to exceed customer expectations and build loyal brand engagement.
  • Kept work areas neat and maintained appearance.
  • Engaged with customers daily to understand needs, provide assistance, and collect feedback for optimizing operations.
  • Set up visually appealing promotional displays.
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
  • Assisted customers with product selection, price checks, returns and exchanges, and special orders.
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.

Education

Advanced High School Diploma -

Caroline High School
Milford, VA
12.2018

Skills

  • Problem-solving
  • Payment handling
  • Complaint handling
  • Order fulfillment
  • Project management
  • Time management
  • Customer service

Timeline

GUEST ADVOCATE/STOCKER

Target
11.2020 - Current

SALES ASSOCIATE

Sheetz
06.2019 - 07.2021

KEY HOLDER

Hot Topic
12.2017 - 08.2019

Advanced High School Diploma -

Caroline High School

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Stephanie Castro