Stephanie Castro Carlos
Overview
7
7
years of professional experience
Work History
Receptionist
Stadium Toyota
05.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time sesitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personal to satisfy customers.
Lead Coordinator and Learning Develpoment Trainer
Cardinal Health
05.2022 - 04.2023
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and progress against goals for each participant.
- Gathered and organized supplementary material to support structed lessons.
- NEO (new hire orientation).
- Targeting employee productivity.
- Coaching new hired as well as veterans.
- Training employees in other departments needed.
- Helping manager completing daily tasks and computer basis.
- Report directly to director for daily updates.
Warehouse Worker
Cardinal Health
07.2020 - 04.2023
- Trained for picking orders for primary, glass, and cage/vault.
- QC carts for shorts and procedures to complete orders.
- Followed procedures at all times for personal and team safety.
- Wrapped pallets in shrink wrap prior to loading.
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Received and processed warehouse orders using handheld scanner.
- Willing to help leaders and managers.
- Sort out labels by routes, if labels are misprint call for reprints.
- Picking with precautions making sure I'm scanning the right items to the correct totes.
- willing to help other associates and able to give orders.
Warehouse Worker
Amazon Fulfillment Center
04.2017 - 11.2017
- Complete daily cycle counts, quarterly inventories, and resolve variances to maintain data accuracy.
- Used hand-held devices and computers to record and monitor inventory levels and complete audits to uncover and address inaccuracies.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Consistently lifted materials weighing as much as 40 pounds.
Education
Associate of Arts - RADIOLOGY
Hillsborough Community Collage
Skills
- Multi-line phone system operation
- Administrative supervision
- Team communication
- Coaching techniques
- Shipping and receiving
- Picking and packing
- Loading and unloading
- Truck processing
Timeline
Receptionist
Stadium Toyota
05.2023 - 07.2024
Lead Coordinator and Learning Develpoment Trainer
Cardinal Health
05.2022 - 04.2023
Warehouse Worker
Cardinal Health
07.2020 - 04.2023
Warehouse Worker
Amazon Fulfillment Center
04.2017 - 11.2017
Associate of Arts - RADIOLOGY
Hillsborough Community Collage