Stephanie Castro Martinez
Joint Base Lewis McChord,Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Copart
09.2021 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained up-to-date knowledge of product and service changes.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Updated account information to maintain customer records.
Call Center Representative
PSCU Financial Services
10.2020 - 09.2021
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained up-to-date knowledge of product and service changes.
- Processed debit and credit card and electronic check payments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ2025
High School Diploma -
Universidad Valle De Exico
Tampico,Tamaulipas,Mx06.2018
Skills
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Office Equipment Proficiency
- Product Knowledge
- Data Accuracy
- Dependable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Copart
09.2021 - 04.2023
Call Center Representative
PSCU Financial Services
10.2020 - 09.2021
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Universidad Valle De Exico
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