Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Catron

Roanoke,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

General Manager

Dunkin' Brands
Roanoke, VA
10.2019 - 06.2025
  • Oversaw daily operations to ensure smooth store functionality and customer satisfaction.
  • Managed staff scheduling to optimize workforce efficiency and meet business demands.
  • Trained and developed team members on company standards and service protocols.
  • Implemented inventory control measures to maintain stock levels and reduce waste.
  • Conducted regular performance evaluations to provide feedback and improve service quality.
  • Enforced health and safety regulations to create a compliant work environment.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.

Cafeteria Manager

Roanoke City Public Schools
Roanoke, VA
08.2011 - 07.2019
  • Managed daily cafeteria operations and staff scheduling.
  • Developed menus in alignment with nutrition guidelines and student preferences.
  • Oversaw food safety practices and ensured compliance with health regulations.
  • Trained and mentored kitchen staff on food preparation techniques.
  • Coordinated inventory management for efficient supply utilization.
  • Implemented waste reduction strategies to promote sustainability initiatives.
  • Facilitated communication between administration, staff, and students regarding meal services.
  • Evaluated vendor performance to maintain quality food supply standards.
  • Pitched in to help cafeteria employees with various food preparation and serving tasks.
  • Ordered necessary supplies for the efficient operation of the cafeteria.
  • Ensured compliance with health codes and regulations in the cafeteria kitchen.
  • Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
  • Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
  • Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
  • Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
  • Resolved customer complaints promptly to maintain a positive relationship with patrons.

Education

High School Diploma -

William Fleming High School
Roanoke, VA
06-1989

Skills

  • Budget management
  • Inventory control
  • Staff scheduling
  • Employee training
  • Performance evaluation
  • Customer service
  • Health and safety
  • Team building
  • Effective communication
  • Conflict resolution
  • Operational efficiency
  • Supervision and training

Timeline

General Manager

Dunkin' Brands
10.2019 - 06.2025

Cafeteria Manager

Roanoke City Public Schools
08.2011 - 07.2019

High School Diploma -

William Fleming High School

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