STEPHANIE CAU
LEGAL ASSISTANT
Medina,NY
Summary
Experienced legal assistant at Fein, Such, Kahn & Shepard, P.C., skilled in preparing legal documents and managing cases with precision. Proven track record of improving operational efficiency and maintaining client confidentiality through effective filing systems. Strong attention to detail and communication skills contribute to success in fast-paced settings.
Overview
21
21
years of professional experience
Work History
Legal Assistant
Fein, Such, Kahn & Shepard, P.C.
Parsippany
03.2009 - Current
- Managed daily intake of new referrals from clients.
- Established paperless filing systems in case management software, ensuring meticulous accuracy.
- Compiled attorney case workloads across client websites.
- Prepared and filed legal documents efficiently.
- Reviewed and responded to emails in multiple group inboxes and personal accounts.
- Managed internal files throughout active case lifecycles.
- Ordered title search reports from various vendors and followed up on pending requests.
- Trained team members and maintained updated training materials.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Organized legal documents in company filing systems and databases.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Drafted motions, briefs and other legal documents.
- Redacted confidential information from legal documents on case-by-case basis.
- Maintained client confidentiality in all matters.
Customer Service Representative
Washington Mutual
Albion
03.2005 - 03.2009
- Provided frontline customer support by answering incoming calls and emails regarding accounts and loan products.
- Joined training group to educate new employees and monitor their progress.
- Assisted customers in understanding various loan options within Consumer Loan department.
- Responded to online inquiries through company website to enhance customer experience.
- Updated databases with new and modified customer information, ensuring accuracy.
- Facilitated communication through inbound calls, chats, and emails to address customer needs.
- Utilized Microsoft Office products to improve documentation and reporting processes.
Office Assistant
Froman Realty
Medina
01.2004 - 03.2005
- Managed all office duties to maintain operational efficiency.
- Sorted and tracked all active files to ensure easy access.
- Scheduled appointments for agents to optimize workflow.
- Answered phones to provide timely support and communication.
- Compiled property packages for agents to facilitate client interactions.
- Assisted web designer in website creation, enhancing online presence.
- Maintained website updates with new listings and inquiries after launch.
- Prepared, formatted and bound reports for professional presentations.
- Organized and maintained filing systems, both electronic and paper-based.
- Answered incoming calls, screened messages and directed them appropriately.
Education
High school diploma -
Skills
- Administrative experience
- Microsoft Office Suite
- Adobe Acrobat proficiency
- Front desk operations
- Legal research skills
- Personal assistant expertise
- Typing proficiency
- Proofreading and editing
- Effective communication skills
- Willingness to learn and adapt
- Case management strategies
- Filing system organization
- Email correspondence management
- Confidentiality assurance
- Database management expertise
- Time management abilities
- Attention to detail focus
- Team collaboration skills
- Problem-solving capabilities
- Legal document preparation and filing
Personal Information
Authorized To Work: US
Timeline
Legal Assistant
Fein, Such, Kahn & Shepard, P.C.
03.2009 - Current
Customer Service Representative
Washington Mutual
03.2005 - 03.2009
Office Assistant
Froman Realty
01.2004 - 03.2005
High school diploma -
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