Stephanie Cedano
San Diego,CA
Summary
Reliable customer service with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record keeping. Efficient typing and transcription skills.
Professional with strong background in administrative support and office management. Demonstrates expertise in data entry, document organization, and schedule coordination. Known for fostering team collaboration and consistently delivering results in dynamic environments. Adaptable and reliable with excellent communication and problem-solving skills.
Experienced with office administration and clerical support. Utilizes strong organizational skills to manage documents and communications efficiently. Knowledge of team collaboration and adaptability in dynamic environments.
Organized administrative professional prepared for clerical tasks and office management. Proven ability to handle communications, maintain records, and support team functions effectively. Known for reliability and adaptability, ensuring smooth operations and positive outcomes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clerical Assistant
County Of San Diego Child and Family Well Being
San Diego, CA
01.2024 - Current
- 1. Contributed to a positive work environment through professional behavior and maintaining high confidentiality standards at all times
- 2. Reduced errors in data entry by implementing a thorough review process for all documents
- 3. Supported office staff by proactively taking on additional tasks during peak periods alleviating workload pressure
- 4. Improved workflow management with consistent prioritization of tasks based on urgency or importance levels
- 5. Collaborated effectively with coworkers on various tasks to efficiently complete assignments within deadlines
- 6. Maintained and updated office record, both digital and physical
- 7. Monitored clients progress and adapted treatment plans to meet changing needs
- 8. Documented client progress and activities in accordance with agency policies and procedures
- 9. Request and process Therapy referrals for Clients & Social Workers (Child & Adult referrals)
- 10. Enhanced customer satisfaction by providing professional assistance with electrical system maintenance and repairs when needed.
- 11. Provided remote support to offsite users through phone calls or video conferences, extending IT assistance beyond physical office boundaries.
- 12. Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- 13. Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- 14. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- 15. Composed sensitive, confidential reports and documentation.
- 16. Provided clerical support to company employees by copying, faxing, and filing documents.
- 17. Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
- 18. Input data into spreadsheets and databases.
- 19. Edited and proofread documents for accuracy and completeness.
- 20. Utilized office management software to record and track customer information.
- 21. Created and maintained detailed records of all office activities.
- 22.0Supported staff on special assignments and ad hoc projects.
- 23. Coordinated and scheduled meetings and appointments.
Bank Teller
Wells Fargo Bank, N.A
San Diego, CA
08.2023 - 01.2024
- 1. Account Transactions, Deposits, handle large business transactions, receive large shipments, send out shipment, Inventory, handle large deposits, opening teller, Vault control
- 2. Manage high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- 3. Answer customer inquiries regarding account balances, transaction history, service changes, and interest rates
- 4. Establish trust with clients by maintaining confidentiality and protecting sensitive financial information
- 5. Turned in excess cash to maintain drawer security
- 6. Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- 7. Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- 8. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Mail Carrier
United States Post Office
San Diego, CA
12.2021 - 06.2022
- 1. Handle all certified mail, Driver
- 2. Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally
- 3. Followed postal service policies and procedures to maintain integrity of mail and protect customer information
- 4. Obtain signatures for packages deliveries as proof of delivery to avoid discrepancies
- 5. Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services
- 6. Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- 7. Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Sales Agent
Brook Daly Allstate Agency
San Diego, CA
11.2016 - 12.2021
- 1. Assist with new and existing customers, produce new policies for auto, home, condo
- 2. Property & Casualty license
- 3. Underwriting skills, endorsements
- 4. Develop strong relationships with clients through excellent customer service and regular follow-ups
- 5. Assisted call-in customer service with questions and orders
- 6. Increased sales and customer satisfaction through personalized servicing
- 7. Offered each customer personal service to boost sales and customer satisfaction
- 8. Spoke to customers in a native language to increase loyalty and establish relationships
- 9. Developed strong relationships with clients through excellent customer service and regular follow-ups.
- 10. Assisted call-in customers with questions and orders.
- 11. Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Claims Customer Service Representative
Tidewater Pacific Insurance (Temp to Hire)
San Diego, CA
08.2016 - 11.2016
- 1. Assist with new & existing claims, greeting and directing customers to the appropriate department
- 2. Process Total loss payments
- 3. Follow up on claims and any other duties assigned from supervisor on duty
- 4. Reduced errors in claim submissions by providing clear guidance to policy holder required documentation and information needed for processing
- 5. Ensure accurate documentation and record keeping, adhering to company policies and industry regulation
- 6. Streamlined claims processing for quicker resolution, utilizing thorough investigation techniques
- 7. Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- 8. Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
Claims Processor
Anchor General Insurance
San Diego, CA
09.2014 - 03.2016
- 1. Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- 2. Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- 3. Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- 4. Managed workload and priorities to meet claims processing meet deadlines.
- 5. Followed up with customers on unresolved issues.
- 6. Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- 7. Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
Customer Service Operator
Days Inn Hotel
San Diego, CA
08.2011 - 09.2014
- 1. Partnered with other departments to facilitate seamless issue escalation when necessary.
- 2. Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- 3. Collaborated with team members to share best practices and improve overall service quality.
- 4. Streamlined call handling processes for increased efficiency and reduced wait times.
- 5. Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- 6. Managed challenging callers while adhering to company guidelines for respectful communication.
- 7. Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
- 8. Boosted sales with proactive upselling of products and services tailored to individual customer needs.
- 9. Maintained accurate records of customer interactions, ensuring timely follow-up and resolution of issues.
- 10. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- 11. Resolved associate, tool and service delivery issues revealed by statistical reports.
- 12. Followed up with customers about resolved issues to maintain high standards of customer service.
- 13. Educated customers about billing, payment processing and support policies and procedures.
- 14. Promptly responded to inquiries and requests from prospective customers.
- 15. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- 16. Cross-trained and backed up other customer service managers.
Education
Associate Degree - Psychology
San Diego City College
San Diego, CA09.2027
Diploma -
Helix Charter High School
La Mesa, CA06.2008
Skills
- Sales strategy assistance
- Service Recommendations
- Business office administration
- Customer Support
- Problem Solving
- Payment Processing/collecting
- Attention to detail
- Safety awareness
- Client relations
- Claims review
- Data entry proficiency
- Compliance awareness
- Microsoft office
- Data entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Certification
- Excel Certification – Microsoft.
- Social Media Marketing Certification - Hootsuite Academy.
- Time Management Certification - AMA (American Management Association).
- Document Control Certificate – AIIM.
Languages
Spanish
Full Professional
Timeline
Clerical Assistant
County Of San Diego Child and Family Well Being
01.2024 - Current
Bank Teller
Wells Fargo Bank, N.A
08.2023 - 01.2024
Mail Carrier
United States Post Office
12.2021 - 06.2022
Sales Agent
Brook Daly Allstate Agency
11.2016 - 12.2021
Claims Customer Service Representative
Tidewater Pacific Insurance (Temp to Hire)
08.2016 - 11.2016
Claims Processor
Anchor General Insurance
09.2014 - 03.2016
Customer Service Operator
Days Inn Hotel
08.2011 - 09.2014
Associate Degree - Psychology
San Diego City College
Diploma -
Helix Charter High School