Stephanie Ceja

-Handle a high volume of incoming calls efficiently, managing call queues and adhering to established protocols and service level agreement.

-Document all customer interactions accurately and thoroughly in the CRM system, ensuring data integrity and accessibility for future reference and analysis.

-Utilize conflict resolution techniques to turn negative experiences into positive outcome.

-Monitored ongoing feedback trends and adjustment, ensuring continuous alignment with customer needs.

-Provide constricted feedback and insights to management on process improvements, customer trends, and potential areas for optimization, contributing to a culture of continuous improvement and excellence.

- Collaborate cross-functional with internal teams to develop innovative strategies and proposals.

-Advocate for client needs and priorities with the organization, championing their interest.

-Employ a proactive approach to understanding client objectives and requirement, aligning our service.

-Utilize strong problem solving skills and resourcefulness to navigate complex situation, collaborating with internal stakeholders.

- Provide unparalleled customer service through remote channels, exhibiting professionalism, empathy, and expertise in addressing diverse inquiries and concerns.

- Address inquiries, resolve complaints, and provide solutions to ensure customer satisfaction and retention.

- Diagnose and troubleshoot technical issues with products or services remotely, guiding Customers through step by step solutions.

- Escalate complex technical issues to appropriate internal teams for further investigation and resolution.

-Foster a culture of collaboration and excellence within the remote team, actively participating in cross functional initiatives and knowledge sharing endeavors.