Stephanie Centeio
Boston,MA
Summary
Motivated and hardworking professional with experience in medical administrative work, appointment bookkeeping, call handling, customer service, retail, and team leadership. Recognized for strong work ethic, adaptability, and dedication. Promoted to Supervisor role at Forever 21 for outstanding performance and leadership skills. Fluent in 4 languages, passionate about providing excellent service, and eager to grow in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Case Manager
Brockton Neighborhood
05.2025 - Current
- Provide support to clients by helping them access housing, benefits, and community resources.
- Assist with documentation, case follow-ups, and referrals to ensure clients receive ongoing support.
- Collaborate with local agencies and programs to improve clients’ quality of life and self-sufficiency.
- Maintain organized records while providing compassionate, client-centered care.
Supervisor
Forever 21
03.2023 - 05.2025
- Supervised daily store operations, supporting a team of sales associates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured excellent customer service and maintained store standards.
- Assisted with training new employees and improving team efficiency.
- Conducted regular reviews of operations and identified areas for improvement.
Crew Member
McDonald’s
09.2022 - 02.2023
- Provided friendly and efficient customer service in a fast-paced environment.
Front Desk Receptionist
Praia Clinica
04.2021 - 08.2022
- Managed a high-volume appointment calendar for 3+ physicians, successfully coordinating patient flow and minimizing wait times by 15% through efficient scheduling and triage.
- Verified and processed patient insurance eligibility and collected co-pays/outstanding balances, ensuring 99% accuracy in daily financial reconciliation and billing preparedness.
- Provided compassionate and confidential patient support during check-in/out, skillfully handling sensitive inquiries and maintaining strict privacy law compliance in all communications.
- Maintained and updated electronic health records for 50+ daily patients.
Education
High School Diploma -
Randolph High School
Randolph, MA06-2022
High School Coursework -
Amor De Deus School
Cape VerdeSkills
- Team Leadership & Training
- Electronic Health Record (EHR) Data Entry
- Office Administration
- Call Handling
- Scheduling Software Proficiency
- Organized Multitasking
- Case Management & Patient Support
- Customer Service & Sales
- Cash Handling & POS Systems
- Multilingual: Fluent in 4 languages
- Strong Work Ethic & Adaptability
Accomplishments
- Promoted to Assistant Manager and Key Holder at Forever 21 within one year of first being hired
- Supervised a team of 5-10 staff members to ensure SOPs were followed when store manager was not on the clock
- Entrusted by the district manager and store manager to conduct job interviews for applicants at Forever 21
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Full Professional
Spanish
Full Professional
Timeline
Case Manager
Brockton Neighborhood
05.2025 - Current
Supervisor
Forever 21
03.2023 - 05.2025
Crew Member
McDonald’s
09.2022 - 02.2023
Front Desk Receptionist
Praia Clinica
04.2021 - 08.2022
High School Diploma -
Randolph High School
High School Coursework -
Amor De Deus School