Stephanie Cervantes
Las Vegas,United States
Summary
Reliable, bilingual (English/Spanish) and client-focused professional with experience managing scheduling, customer service, and daily operations independently. Strong communicator with excellent organizational skills and a commitment to professionalism and high standards.
Overview
11
11
years of professional experience
Work History
Solo Esthetician
Casa Diosa
Las Vegas, Nv
02.2024 - 02.2026
- Managed daily operations including client intake, digital scheduling, and electronic record-keeping.
- Handled accounts receivable and POS transactions.
- Served as primary contact for client inquiries, using communication and conflict-resolution skills to maintain client retention.
- Oversaw supply chain, inventory audits, and vendor coordination to optimize costs and prevent service interruptions.
- Maintained strict adherence to state health and safety regulations and client confidentiality.
- Provided personalized beauty services to clients with high satisfaction
Paralegal
BOYCE & GIANNI
Henderson, United States
11.2019 - 02.2023
- Managed attorney calendars and tracked due diligence checklists to ensure all court and filing deadlines were met.
- Prepared comprehensive Estate Planning documents, including Wills and Trusts, and processed real estate Deeds for the Clark County Recorder’s Office.
- Served as a Commissioned Notary Public, executing legal verifications and maintaining the integrity of sensitive legal instruments.
- Drafted, received and tracked due diligence checklist.
- Used Government websites to get information for client documents.
- Trained incoming staff on office procedures and case-specific duties to maintain workflow efficiency during high-volume periods.
- Assisted in maintaining client personnel files with the utmost confidentiality.
- Accurately entered client data into a company-based software program.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Customer Service/Front Desk
NEVADA LEGAL FORMS INC
Las Vegas, United States
09.2014 - 11.2019
- Photocopied all correspondence, documents and other printed materials.
- Organized client calendars, prepared mailings and handled high call volumes.
- Accurately entered client data into a company-based software program.
- Supported a team of five Paralegals with generating, following up and filing of Various Documents such as but not limited to: Family Law, Estate Planning, Corporate, Clark County Recorder and various legal documents.
- Educated customers on special pricing opportunities and company offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
Education
Esthetician License
Aveda Institute
09.2023 - 01.2024
Paralegal Certificate -
University of Nevada - Las Vegas
HIGH SCHOOL DIPLOMA -
Las Vegas High School
Skills
- Bilingual (English/Spanish)
- Fast Learner
- Detail-oriented
- Organized
- Adaptive team player
- High customer service standards
- Excellent multi-tasker
- Technologically savvy
- Utmost professionalism
- Confidentiality awareness
Timeline
Solo Esthetician
Casa Diosa
02.2024 - 02.2026
Esthetician License
Aveda Institute
09.2023 - 01.2024
Paralegal
BOYCE & GIANNI
11.2019 - 02.2023
Customer Service/Front Desk
NEVADA LEGAL FORMS INC
09.2014 - 11.2019
Paralegal Certificate -
University of Nevada - Las Vegas
HIGH SCHOOL DIPLOMA -
Las Vegas High School