Stephanie Chambers
Washington,DC
Summary
Compassionate professional with 18 years of experience seeking Customer Service Specialist role, skilled in client assessment and advocacy within assisted living and group home settings. Proven track record in coordinating support services and tailoring programs for diverse populations. Strong background in event planning, teamwork, and communication, enhancing community engagement and satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Counselor
The National Center For Children and Families
01.2025 - Current
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Director
Nieces Consins Sisters and Brothers
01.2021 - Current
- Direct programs supporting children affected by violence and trauma in Washington D.C., ensuring effective delivery of care and resources
- Collaborate with families to gather confidential information and tailor services to meet individual needs
- Coordinate with other nonprofits and government agencies for effective resource placement and service integration
- Conduct home and school visits, providing direct support to children and their guardians
Customer Service / Support
Department of Parks & Recreation
04.2011 - Current
- Coordinate transportation services for recreational activities, ensuring a seamless and safe experience for community members
- Assist in organizing recreational events that cater to diverse interests, enhancing engagement among youth, seniors, and other residents
- Conduct client assessments to tailor activities to individual preferences, improving overall satisfaction and participation
- Manage logistics for food and mail distribution, providing timely support to address community needs
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Service
Williams Transportation
01.2009 - 03.2011
- Responded to customer inquiries through phone, email, and chat, delivering accurate information on transportation services, schedules, rates, and policies
- Assisted in scheduling and confirming transportation bookings while making necessary adjustments to itineraries
- Resolved customer complaints and concerns by collaborating with drivers and logistics teams to ensure prompt solutions
- Collected and reported customer feedback to management to support continuous service quality improvements
Administration
Washington Handicap Nursing Home
07.2006 - 01.2009
- Oversaw administrative operations, ensuring efficient office procedures and accurate record-keeping to support high-quality patient care
- Coordinated staff schedules to optimize workflow and resource allocation
- Maintained cleanliness and hygiene in client and resident rooms, contributing to a comfortable environment
- Facilitated recreational activities to enhance resident well-being and comfort
Education
GED/CNA - Certified Nursing Assistant
Charleston Job Corps
Charleston, West Virginia01.1999
Bachelor of Science - Human Development
University of the D.C.
04.2025
Associate in Arts - Liberal Studies
University of the D.C.
06.2005
Skills
- Event Planning and Coordination
- Team Building
- Client Assessment
- Class C CDL License
- Client Advocacy
- Organizational Skills
- Teamwork
- Problem-solving
- Empathy
- Communication
Accomplishments
- Collaborated with team of 20 in the development of project Stretch .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- MS Office
- Customer Service and Care
- Problem-Solving
- Patience and Empathy
- Resolving Conflict with Coworkers Certificate
- Time Management Essentials Certificate
- Effective Statements of Work Certificate
Timeline
Residential Counselor
The National Center For Children and Families
01.2025 - Current
Director
Nieces Consins Sisters and Brothers
01.2021 - Current
Customer Service / Support
Department of Parks & Recreation
04.2011 - Current
Customer Service
Williams Transportation
01.2009 - 03.2011
Administration
Washington Handicap Nursing Home
07.2006 - 01.2009
Bachelor of Science - Human Development
University of the D.C.
Associate in Arts - Liberal Studies
University of the D.C.
GED/CNA - Certified Nursing Assistant
Charleston Job Corps
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