Stephanie Chamorro
San Antonio,TX
Summary
Dynamic and results-oriented Social Media Manager with 3 years of experience in devising and executing strategic social media campaigns. Skilled in content creation, community management, and analytics. Adept at staying ahead of industry trends and leveraging emerging technologies to drive impactful campaigns. Seeking to leverage my expertise and passion for social media marketing to drive growth and achieve measurable results for multiple organizations.
Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes sales reporting, and problem-solving.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Cannella School of Hair Design
10.2020 - 11.2024
- Managed social media accounts for a high-profile company, creating engaging content, increasing followers by 20% in one year
- Edited and proofread various types of content including articles, blog posts, and marketing materials to ensure accuracy and consistency
- Collaborated with marketing team to develop social media campaigns that drove website traffic and increased brand awareness
- Implemented strategies to optimize social media performance, including analyzing metrics and adjusting content as needed to improve engagement
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Attracted and recruited students by communicating school and classes information via phone and email.
- Provided expert product knowledge to future students, leading to informed decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Demonstrated features, answered questions and offered solutions.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
Substitute Teacher
Kokua Education
09.2023 - 09.2024
- Implemented engaging lesson plans in accordance with the regular teacher's curriculum, ensuring continuity in student learning
- Managed classroom behavior and promoted a positive learning environment through effective communication and relationship-building with students
- Adapted teaching strategies to meet the diverse learning needs of students, including providing individualized support and guidance as needed
- Collaborated with school staff and administrators to maintain a smooth transition for students in the absence of the regular teacher, fostering a sense of community and support within the school
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Substitute Teacher
Campus Adventures
10.2021 - 10.2022
- Led classroom instruction and facilitated learning activities in the absence of the regular classroom teacher
- Adapted lesson plans to meet the needs of diverse student populations and maintained a positive and inclusive learning environment
- Utilized effective classroom management strategies to foster a productive and engaging learning experience for students
- Provided valuable feedback to regular classroom teachers on student performance and behavior during substitute teaching assignments
- Developed and implemented behavior management plans for students with challenging behavior.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Developed creative instructional strategies to keep students engaged and motivated.
Medical Transportation Coordinator
OneCall Care Management
08.2020 - 12.2021
- Coordinated efficient transportation schedules for patients, ensuring timely arrival for medical appointments and procedures
- Communicated effectively with medical staff, patients, and transportation providers to facilitate seamless coordination of transportation services
- Implemented cost-saving measures by optimizing transportation routes and negotiating competitive rates with vendors
- Monitored and tracked transportation services, identifying and resolving any issues or delays to ensure a high level of patient satisfaction
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Analyzed transportation data to identify improvement opportunities.
- Provided timely transportation of diverse clients to healthcare facilities.
Customer Service Agent
Amazon
11.2020 - 01.2021
- Provided exceptional customer service by resolving inquiries and concerns in a timely and professional manner
- Managed a high volume of inbound calls and emails, maintaining a positive attitude and ensuring customer satisfaction
- Collaborated with team members to develop strategies for improving customer service processes and enhancing overall customer experience
- Utilized CRM software to accurately document customer interactions and follow up on unresolved issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Answered calls, took messages, and transferred calls to correct individuals.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Informed current and prospective customers of promotions and new or upgraded products.
Youth Leader
Northside Independent School District
12.2019 - 09.2020
- Develop and implement youth-centered programs, workshops, and activities that promote personal growth, leadership development, and positive social interactions
- Establish a safe, inclusive, and supportive environment where youth feel valued, respected, and empowered to express themselves
- Serve as a positive role model and mentor for youth participants, providing guidance, encouragement, and constructive feedback as needed
- Build and maintain meaningful relationships with youth, families, and community partners to enhance program effectiveness and support participant success
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Approached issues proactively to best meet current and future community needs.
- Supported academic success with homework help sessions and study skill workshops.
Education
Associates of Arts - Criminal Justice
Northwest Vista College
12.2022
High School -
Premier High School of San Antonio West
05.2019
Skills
- Adaptability
- Active Listening
- Problem Solving
- Effective communicator
- Goals and performance
- Sales reporting
- Effective negotiation
- Prospecting skills
- Sales strategies
- Proposal development
- Performance tracking
- Pipeline management
- Sales development
- Customer relations
- Script memorization
Accomplishments
- Resolved product issue through consumer testing.
- Ranked #1 in Student admission sales for 2021/2022/2023.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Kokua Education
09.2023 - 09.2024
Substitute Teacher
Campus Adventures
10.2021 - 10.2022
Customer Service Agent
Amazon
11.2020 - 01.2021
Sales Coordinator
Cannella School of Hair Design
10.2020 - 11.2024
Medical Transportation Coordinator
OneCall Care Management
08.2020 - 12.2021
Youth Leader
Northside Independent School District
12.2019 - 09.2020
High School -
Premier High School of San Antonio West
Associates of Arts - Criminal Justice
Northwest Vista College
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