Stephanie Charles

• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• assist with staff recruitment and training

• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Communicated product information with confidence and educated consumers about company.
• Showed understanding of customer's personal style and preferences when offering product advice.

Organized client's office space .

Organize client's paperwork.

Organized client's garage space.

Data entry: add all needed information on clients.

Provided product price information to customers.

Developed strong rapport with clients and created positive impression of business.

Provided exceptional services and pleasant organizing experience for clients.

Engaged in friendly conversation with customer to better uncover individual needs.

Created solutions for customers to satisfy specific needs, quality and budget.

Developed and implemented strategies to increase client's satisfaction and engagement.

Prioritized tasks to meet tight deadlines.

• I sell clothes, ring up the customers, managed both stores, open and clothes the store
• Customer service.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Evaluated performance against goals and implemented appropriate development plans.
• Assisted with the hiring process to find the perfect employee to add value to the company

Supervised day-to-day operations to meet performance, quality and service expectations.

Help with picking right projects to submit clients.

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Assist in developing strategies to increase increase clients probability to work consistently.

Assist with data entry.

Help with organizing work flow

Established team priorities, maintained schedules and monitored performance.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Developed detailed plans based on broad guidance and direction.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.