Stephanie Charves
Albany,OR
Summary
Seasoned Supervisor and Technical Specialist at Samaritan Health Services with expertise in operations management and staff mentoring. Enhanced team morale and efficiency through innovative process improvements and effective training programs. Demonstrated a keen eye for detail, fostering inter-departmental collaboration and enhancing patient experience. Committed to business development.
Overview
14
14
years of professional experience
Work History
Supervisor
Samaritan Health Services
Corvallis, OR
05.2021 - 10.2023
- Directed and supervised a team of 20-plus employees in daily operations, ensuring productivity and quality standards were met.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and goals.
- Interviewed, hired, trained, mentored, coached, and evaluated staff.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Addressed inquiries about account statements, financial help, bad debt, and credits.
- Complied with company policies, objectives and communication goals.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with vendors to enhance patient experience.
Technical Specialist
Samaritan Health Services
Corvallis, OR
06.2009 - 05.2021
- Provided training on desktops, laptops and mobile devices for company users.
- Troubleshot and resolved problems with programs and systems.
- Facilitated prompt posting of files by coordinating with vendors
- Prepared monthly statements for clients, recorded all payments from clients and insurance companies, and followed up on outstanding balances and issues with equipment.
- Analyzed and verified correctness of payment records
- Generated clear operational procedures for teams
Education
George Fox University
Newberg, ORLinn-Benton Community College
Albany, ORSkills
- Operations Management
- Staff Management
- Business Development
- Process Improvement
- Data Analytics
- Training and mentoring
- Expectation setting
- Process Monitoring and Improvement
- Complex Problem-Solving
- Goal-Oriented
- Detail-Oriented
- Dedication
Timeline
Supervisor
Samaritan Health Services
05.2021 - 10.2023
Technical Specialist
Samaritan Health Services
06.2009 - 05.2021
George Fox University
Linn-Benton Community College
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