Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Chase

Stephanie Chase

Fredericksburg,Virginia

Summary

Results-oriented professional with a record of accomplishment increasing sales and profits, training and coaching new managers and associates, and meeting best customer service standards. Relationship Development: Effective interpersonal skills with a keen sense for selecting and retaining talented managers and associates. Demonstrated ability to develop and engage new employees and build strong teams. Information Management: Sharp analytical skills with an aptitude for interpreting profit and loss statements and trend analyses. Proficient with Salesforce, Microsoft Office 365, Adobe Photoshop, printing, and photography. Project Oversight: Technically adept manager with business and marketing expertise to lead and implement projects. Proven capability to meet and exceed company goals. Key Strengths: Fast-learner and problem-solver who can quickly adapt to changing situations in fast-paced environments. Aptitude to anticipate and address challenges before they arise.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

DHL Supply Chain
08.2022 - Current
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Store Manager

BIG LOTS INC
05.2020 - 08.2022
  • Drive profitable sales in a grocery, general merchandise and expanded assortment furniture store
  • Successfully transition to new store grand opening
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

General Manager

STAPLES INC
08.2016 - 09.2019
  • Drive profitable merchandise sales, as well as print and marketing services
  • Champion a strong customer service and consultative environment through lead-by-example management, employee coaching, and team development
  • Selected Contributions:
  • Surpassed all other district stores in attaining a 2018 sales increase
  • Outpaced all other district stores by achieving a 15-20% profit increase and 18% print and marketing penetration
  • Grew overall profit and sales metrics, reaching the top 15% of the company three years in a row.

General Manager

SEARS, ROEBUCK AND COMPANY
07.2011 - 08.2016
  • Oversaw 12 managers and 140 associates and cultivated new assistant store managers from sales teams
  • Imparted coaching and training to ensure top-notch customer service, sales skills, and store presentation standards
  • Selected Contributions:
  • Expanded appliance sales 25%
  • Grew overall profit and sales metrics, reaching the top 10% of the company at two stores
  • Achieved sales growth in increasingly challenging roles at higher-volume stores in four locations
  • Continued…

Education

Associate of Business Administration - undefined

PAUL D. CAMP COMMUNITY COLLEGE

Skills

  • Shipment Processing
  • ERP Systems
  • 5S Principles
  • Accuracy and Efficiency in Documentation
  • Operational Efficiency and Safety
  • Motivational Leadership
  • Key Performance Indicators (KPIs)
  • IBM Servers
  • Warehouse Operations
  • Logistics Expertise
  • Operations Oversight
  • Safe Work Methods
  • Team-Building Exercises
  • Manage Operations
  • Develop Policies

Timeline

Operations Supervisor

DHL Supply Chain
08.2022 - Current

Store Manager

BIG LOTS INC
05.2020 - 08.2022

General Manager

STAPLES INC
08.2016 - 09.2019

General Manager

SEARS, ROEBUCK AND COMPANY
07.2011 - 08.2016

Associate of Business Administration - undefined

PAUL D. CAMP COMMUNITY COLLEGE
Stephanie Chase