Stephanie Chavez
Englewood,CO
Summary
Dynamic Abatement Supervisor at Eco Friendly Biz with expertise in hazardous material handling and OSHA compliance. Proven track record in optimizing resource allocation and enhancing team efficiency. Strong communicator and conflict resolver, dedicated to maintaining safety standards while achieving project goals. Committed to delivering high-quality workmanship in all abatement projects.
Overview
11
11
years of professional experience
Work History
Abatement Supervisor
Eco Friendly Biz
12.2019 - 03.2022
- Assisted in implementing safety protocols for hazardous material handling.
- Gained proficiency in using personal protective equipment (PPE) during abatement processes.
- Supported team in conducting site assessments to identify abatement needs.
- Documented daily activities and reported findings to supervisors for review.
- Oversaw personnel records, equipment use and storage and compliance requirements for job sites.
- Managed subcontractors effectively to ensure timely completion of tasks without compromising quality or safety standards.
- Maintained detailed records of completed projects, including necessary documentation for regulatory compliance purposes.
- Optimized resource allocation for maximum cost savings while maintaining high-quality workmanship in abatement projects.
- Ensured compliance with all federal, state, and local regulations to maintain a safe work environment.
- Conducted thorough site inspections to identify potential hazards and develop appropriate abatement strategies.
- Verified OSHA compliance for worksite and coworkers to establish safe environment.
- Assembled and positioned decontamination areas at exits of job sites to prevent harm to bystanders and unprotected persons.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Documented construction and extraction workers' hours, wages and other pertinent information.
Lead Pawnbroker
EZPAWN
04.2014 - 09.2015
- Supervised daily operations and staff performance to ensure quality customer service.
- Developed and implemented training programs for new pawnbrokers, enhancing team efficiency.
- Analyzed market trends to determine fair valuation of items, ensuring competitive offers.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Coordinated promotional events to attract new clients and enhance brand visibility.
- Influenced the successful achievement of store goals through proactive leadership initiatives.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Increased customer satisfaction by providing exceptional service and building rapport with regular clientele.
- Appraised various types of merchandise accurately, maintaining fairness and transparency in all dealings.
- Expanded client base through successful community outreach events showcasing unique offerings available at our pawnshop.
- Achieved high sales targets consistently through effective communication skills and product knowledge mastery.
- Managed inventory effectively, ensuring optimal stock levels and minimizing excess or outdated items.
- Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
- Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Organized store shelves to display most attractive inventory.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Priced and resold items that remained unclaimed by owners.
- Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
- Prepared all paperwork, checked identifying information and documented transactions.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Sold variety of items to over [Number] daily customers, working to upsell package items and exceed sales goals.
- Assessed value of [Type] and [Type] merchandise, tested functionality of [Type] items and set up loans and layaways.
- Processed payments, handled cash and securely initiated bank deposits for $[Amount] revenue-grossing pawn shop.
- Managed database of loan information and customer contact details in [Software], maintaining accuracy and using data to improve [Type] processes.
- Implemented and maintained online eBay store with over [Number] items, increasing overall revenue [Number]%.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Pawnbroker
Fast Cash Pawn & Jewelry
08.2011 - 04.2014
- Conducted regular audits of inventory and financial records to ensure accuracy and accountability.
- Fostered relationships with repeat customers, contributing to increased loyalty and business growth.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over [Number] daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Assessed quality and value of incoming items and offered customers loans.
- Processed new inventory to ready for stocking on sales floor.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Organized stock overflow room and moved stock to show room when space was available.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Performed weekly inventory checks and ran reports.
- Received and processed payments for loan values and item purchased, recording transactions in [Type] system.
- Educated customers and loan applicants about property values using [Type] database to demonstrate variances.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
GED -
Denver North High School
Denver, CO05-2003
Skills
- Personal protective equipment
- Site inspections
- Safety training
- Waste disposal management
- Team supervision
- Hazardous material handling
- Asbestos removal
- OSHA standards
- Decontamination procedures
- Demolition oversight
- Lead abatement procedures
- Job site cleanup
- Multitasking
- Reliability
- Multitasking Abilities
- Excellent communication
- Worker supervision
- Heavy lifting
- Hand and power tool operation
- Conflict resolution
- Professionalism
- Record keeping
- Time management abilities
- Written communication
Timeline
Abatement Supervisor
Eco Friendly Biz
12.2019 - 03.2022
Lead Pawnbroker
EZPAWN
04.2014 - 09.2015
Pawnbroker
Fast Cash Pawn & Jewelry
08.2011 - 04.2014
GED -
Denver North High School