Stephanie Cheatham
Forestville,MD
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3 years.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Maryland Primary Care Physicians
10.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Assistant
Prince George's Hospital Center
04.2017 - 10.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Receptionist
United Medical Center
02.2015 - 04.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
Education
Associate of Science - Medical Assistance
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2022
High School Diploma -
Eastern Senior High School
Washington,DC06.2009
Skills
- Insurance Verification
- Medical Billing
- Referral Verification
- Records Management
- Medical Terminology
- HIPAA Compliance
- Payment Collection
- Outpatient Care
- Reminder Calls
- Patient Relations
Timeline
Medical Receptionist
Maryland Primary Care Physicians
10.2023 - Current
Medical Assistant
Prince George's Hospital Center
04.2017 - 10.2023
Receptionist
United Medical Center
02.2015 - 04.2017
Associate of Science - Medical Assistance
Ultimate Medical Academy - Clearwater
High School Diploma -
Eastern Senior High School
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