Stephanie Cherry
Hampton,VA
Summary
Hardworking Mail Machine Operator highly productive in fast-paced environments. Keeps letters and packages moving smoothly with well-maintained machinery. Quick to resolve routing errors and jams with minimal oversight. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Mailroom Clerk
National Right To Work Committee
09.2007 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Stamped sealed and sorted mail for delivery to other branches.
Call Center Representative
National Right To Work
09.2007 - 07.2017
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Processed debit and credit card and electronic check payments.
- Promptly responded to inquiries and requests from prospective customers.
Cashier/Customer Service Representative
Kohls Corp
09.2003 - 06.2004
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.1987
Skills
- Mail delivery
- Loading and unloading
- Team Collaboration
- Workplace Safety
- Folding Machine operation
- Sales expertise
- Product and service knowledge
- Order and Refund Processing
Timeline
Mailroom Clerk
National Right To Work Committee
09.2007 - Current
Call Center Representative
National Right To Work
09.2007 - 07.2017
Cashier/Customer Service Representative
Kohls Corp
09.2003 - 06.2004
High School Diploma -
Princess Anne High School
Similar Profiles
GeYonnae BriggsGeYonnae Briggs
Receptionist at National Right To Work CommitteeReceptionist at National Right To Work Committee
Patrick YoungPatrick Young
Intern and Office Assistant at The National Right To Work CommitteeIntern and Office Assistant at The National Right To Work Committee
Rafiga KhalilovaRafiga Khalilova
Academic Internship at State Committee of the Republic of Azerbaijan for Work with DiasporaAcademic Internship at State Committee of the Republic of Azerbaijan for Work with Diaspora