STEPHANIE CHICAS

• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Handed out classroom materials, like pencils, paper, and crayons.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

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• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Set up and activated customer accounts.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Made outbound calls to obtain account information.
• Used proven techniques to de-escalate angry customers during telephone interactions.

• Confirmed with customers about appointments and rescheduled missed appointments.
• Scheduled appointments for customers in person or by telephone.
• Sent appointment reminder cards for following week's schedule.
• Called no shows and cancellations to reschedule.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Provided information regarding services and policies.
• Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
• Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
• Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
• Improved fit of patients' glasses and completed basic repairs covered by office warranty.
• Read new patient glasses prescriptions with lensometer and noted results for treating physician.
• Assisted patients in finding correct medications, eyeglasses and contact lenses.
• Assisted with lens and glasses creation and packaging.
• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
• Maintained smooth patient flow throughout facility, promoting efficient overall operations.
• Sent patient prescriptions to pharmacies and scheduled future appointments.
• Promoted healthy vision by counseling and educating patients.
• Pulled patient files and verified insurance before patient's appointment.
• Coordinated care for patients, oversaw admission processes and managed patient flows.
• Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.

• Built and strengthened positive relationships with students, parents and teaching staff
• Monitored student progress using exams and assignments to check for thorough understanding
• Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
• Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
• Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students
• Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions
• Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels
• Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery
• Met with parents and guardians to discuss student progress and areas for improvement
• Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for all students
• Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of all participants
• Used Microsoft and Apple products to create and show presentation slides
• Created lesson plans corresponding to yearly curriculum, incorporating broad variety of activities, hands-on experiences, basic academic skills and opportunities for creativity
• Designed curriculum, lesson plans and instructional materials for classroom teaching
• Helped students learn to persevere with challenging tasks and build resilience for later educational efforts
• Explored foundational learning concepts with students through hands-on activities, videos and class discussions
• Chose optimal curriculum and developed individual lesson plans
• Utilized Calm Techniques and to maintain classroom behavior
• Organized supplies, including art and musical resources, to foster creative and welcoming classroom environment.

• Built and strengthened positive relationships with students, parents and teaching staff
• Differentiated instruction according to student ability and skill level
• Monitored student progress using exams and assignments to check for thorough understanding
• Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
• Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property
• Monitored and supervised customer's activities in store to detect signs of attempted theft
• Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Prioritized and organized tasks to efficiently accomplish service goals
• Demonstrated self-reliance by meeting and exceeding workflow needs
• Demonstrated leadership by making improvements to work processes and helping to train others
• Motivated and encouraged team members to communicate more openly and constructively with each other.