Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Chicas

Plainfield

Summary

Dynamic Client Care Coordinator at Avantik with proven expertise in order processing and exceptional customer service. Adept at utilizing ERP systems to enhance operational efficiency and resolve client issues through critical thinking. Bilingual in English and Spanish, I excel in fast-paced environments, ensuring high-quality support and satisfaction for diverse clientele.

Overview

17
17
years of professional experience

Work History

Client Care Coordinator

Avantik
08.2021 - Current
  • Accurately process 10-20 standing orders daily
  • Review and analyze items and quantities on standing orders
  • Use ERP system, Business Central, to process 25-35 purchase orders daily
  • Ensure warehouse shipment documents are accurately generated and released
  • Answer customer calls and field inquiries to different departments
  • Use critical thinking to help problem solve issues for customers
  • Follow through with providing resolution for customer concerns and questions
  • Provide order tracking information and/or pricing information to customers
  • Update customer information and specific notes in Business Central
  • Communicate with several departments to obtain order status/information
  • Assist in email inbox distribution to team as necessary by delegating inbound requests
  • Assist in processing samples and quotes for customers as necessary
  • Assist in running the Open Sales Order Status report as necessary
  • Assist in training new employees

Field Coordinator

Center for Public Opinion and Policy Research
02.2019 - 12.2020
  • Manage day to day operations
  • Assist with programming
  • Supervise survey interviewers
  • Create and maintain schedules
  • Maintain and monitor surveys
  • Oversee interviews and hiring
  • Review performance of staff
  • Oversee and monitor administration of Spanish surveys
  • Assist with caller training

Administrative Support Assistant

Public Health Survey Research Program
11.2016 - 01.2018
  • Screen for eligibility criteria
  • Administer the Public Health survey questionnaire, BRFSS
  • Gather information and assist with dietary recall.

Receptionist

Somerset Family Practice
09.2008 - 06.2013
  • Handled medical front desk in computerized scheduling as well as attending phone calls.
  • Health insurance records supervision, including main carriers and Medicaid/Medicare.
  • Communicated with the physicians and the medical support personnel to resolve patient concerns and inquiries.
  • Attained and practiced medical insurance information of patients rapidly and correctly.
  • Processed an average of 500 patients on a weekly basis for a fast-paced general practice.
  • Scanned documents such as: Consultations, EKG’s, Pathology Reports, etc. into patient’s electronic charts.

Education

B.S. - Family and Consumer Sciences

California State University, Sacramento
12.2017

Skills

  • Customer service
  • Strong attention to detail
  • Able to quickly grasp new concepts
  • Adaptability to new situations and challenges
  • Effective written and verbal communication
  • Problem-solving skills
  • Critical thinking
  • Interpersonal skills
  • Time management skills
  • Multitasking
  • Team player who can also work independently
  • Microsoft Office Suite
  • Bilingual in English and Spanish
  • Order processing
  • ERP system

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Client Care Coordinator

Avantik
08.2021 - Current

Field Coordinator

Center for Public Opinion and Policy Research
02.2019 - 12.2020

Administrative Support Assistant

Public Health Survey Research Program
11.2016 - 01.2018

Receptionist

Somerset Family Practice
09.2008 - 06.2013

B.S. - Family and Consumer Sciences

California State University, Sacramento

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