Stephanie Christensen
Hebron,IN
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operational Specialist
Waste Managment
03.2023 - Current
- Reconciling
- Communicate daily with driver(s) on designated communication platforms regarding missing time clock entries.
- Validate all driver and helper information (including check-in/check-out), OPUS confirmations, and KRONOS information.
- Validation of Next Day Optimization (NDO) data
- Manage cases and confirm/close-out customer tickets daily.
- Assist with data collection and reporting required for incentive pay programs.
- Landfill reconciliation, Area disposal reporting, update accounts in MAS with the appropriate information as needed.
- Assists in troubleshooting and resolving safety, service, and operational issues.
- Creates, distributes, and closes-out customer tickets on a daily basis.
- Maintains and distributes department related information on a daily basis.
- Communicates with other supervisors and managers about operations and/or dispatch issues.
- Completes and maintains a variety of reports as directed by the department manager.
- Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
- Assists with data collection and reporting required for incentive pay programs.
- Assists with the processing of payments and other financial tasks as necessary.
- Assists in the implementation of operational projects as needed.
- Communicates with customers about service issues as needed.
- Communicates with employees about scheduling and work assignments as needed.
- May enter and maintain Service Machine SMART data on a daily basis.
Supervisor
UPS
10.2021 - 03.2023
- Maintained database systems to track and analyze operational data.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Bakery Clerk
Strack n Van Til
02.2021 - 11.2021
- Organizer for deserts
- Baked pastry's
- Unloaded freezer truck once a week.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Measured and mixed ingredients accurately to assist in baking process.
Shift Manager (full-time)
ALDI
08.2017 - 02.2021
- Cashier
- Customer service
- Office and computer work
- Shift manager duties, manages shifts, delegating task
- Changing schedules.
Associate
UPS
06.2016 - 08.2017
- Sales associate
- Package handler
- Helping customers ship off their packages
- Computer work.
Cashier
Menards
04.2016 - 08.2017
- Cashier
- Worked customer service helping customers.
Education
General diploma -
Hebron high school
Hebron, IN06.2015
Skills
- Staff Supervision
- Phone Etiquette
- Package handler
- Management
- 10 key typing
- Microsoft Outlook
- Word processing
- QuickBooks
- Data Entry
- Office Management
- Computer Skills
- Operational Efficiency
- Process Documentation
- Customer Relations
Certification
- CPR Certification, 06/01/23, 06/01/25
- Heartsaver First Aid CPR Certification
Timeline
Operational Specialist
Waste Managment
03.2023 - Current
Supervisor
UPS
10.2021 - 03.2023
Bakery Clerk
Strack n Van Til
02.2021 - 11.2021
Shift Manager (full-time)
ALDI
08.2017 - 02.2021
Associate
UPS
06.2016 - 08.2017
Cashier
Menards
04.2016 - 08.2017
General diploma -
Hebron high school