Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

STEPHANIE CHRISTIAN

South Charleston,WV

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

CSR

GC Services
Huntington, WV
02.2023 - Current
  • Identified customer needs and provided appropriate solutions.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Researched required information using available resources.
  • Generated reports on customer inquiries and complaints for management review.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.

Patient Care Advocate

CAREXM
Lehi, UT
02.2021 - 08.2022
  • Participated in quality improvement initiatives aimed at improving overall patient experience.
  • Coordinated with other healthcare providers to ensure patient safety, continuity of care, and optimal outcomes.
  • Monitored changes in patient status and reported any concerns or issues to the primary care team for prompt resolution.

Education

GED -

Garnet Career Center
Charleston, WV
04-2020

Skills

  • Call Management
  • Customer Focus
  • Complaint Handling
  • Account updating
  • Data Entry
  • Call Center Operations
  • Client Relations
  • Customer Service

Accomplishments

  • I BECAME A CERTIFIED PCA (PATIENT CARE ADVOCATE) IN 2022

Timeline

CSR

GC Services
02.2023 - Current

Patient Care Advocate

CAREXM
02.2021 - 08.2022

GED -

Garnet Career Center

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STEPHANIE CHRISTIAN