Stephanie A. Christino
West Hartford,CT
Summary
My inspiration comes from connecting people to a movement, purpose, and collaboration. My strengths are in proactive analysis, foreseeing the unexpected and execution to achieve the business goals.
Overview
24
24
years of professional experience
Work History
Executive Director, Provider Communications
Aetna
02.2024 - Current
- Leading a diverse scope of work focused on the provider communication ecosystem, provider training strategy, colleague enablement, sales & plan sponsor enablement, as well as provider adoption for Epic Payer Platform
- Focus on operating model development as well as scope prioritization to meet the needs of the business and the market – requiring deep focus on industry and internal programs to ensure alignment
- Created & launched new communication best practices across local network to support internal stakeholder awareness of termination activity
- Reviewed & wrote all training & launch materials
- Introduced accountability to reach 700 local network colleagues via a required learning & development program
- Development of this program required cross-collaboration in highly matrixed environment
Executive Director, Strategic Planning
Aetna
01.2022 - 02.2024
- Accountable for navigating the landscape of priorities for the network organization and ensuring appropriate prioritization and alignment across the leadership team
- Representing the strategic and tactical needs of the organization across multiple stakeholders including Corporate Communications, Marketing, Finance, Technology, et.al
- Led the onboarding experience, strategic vision, and tactical management of the onboarding plan for new EVP of Aetna and a new SVP of Network
- Established a communication and colleague experience framework for Network VP leaders aimed at delivering a consistent colleague experience across all colleagues
- Led the strategy and execution all colleague-facing campaigns such as operating model change communication, et.al requiring consistency across the VP teams
Director of Strategic Initiatives
Aetna
02.2021 - 01.2022
- Primary areas of focus included the governance of our staffing model, alignment of enterprise initiatives, and organizational design to support more than 1,300 colleagues
- Authored nearly 100% of stakeholder communications from our leadership team to reflect our core principals and promote our high-performance culture
Director of Business Initiatives, PayFlex
Aetna
04.2017 - 02.2021
- Led a team dedicated to colleague experience and learning, in addition to leading our executive team as Chief of Staff for our CEO
- Developed and released programs to benefit more than 650 colleagues and serve as the bedrock for our organizational culture & structure
- Our leadership engagement and trust quotients hovered at or above 94% satisfaction due to intentional leadership experiences, learning programs, and engagement that my team and I have developed
- Our culture & engagement scores increased 14% due to the intentional colleague experience programs that I led across our colleague community
- Drove our governance process to ensure alignment with enterprise strategic planning, corporate development, and consistency of our colleague experience
Senior Program Manager, Operations & Technology
Aetna
07.2014 - 04.2017
- Led the integration strategy for the business associated with the Coventry merger and acquisition in our largest markets
- Single point of contact for the sales, network, underwriting, and actuary teams to prepare for the migration of 200K members allowing the business to realize synergies
- Drove the implementation of a legal entity in Pennsylvania which resulted in mitigation of tax and premium challenges
- Developed and delivered a customized training program for legacy Coventry sales teams
- Implemented weekly tracking and dashboard completions across 6 workgroups in support of cross-functional governance teams
Business Project Program Manager, Hospital Business
Aetna
09.2011 - 06.2014
- Led the development of a designated service model by working, negotiating, and implementing a variety of member and provider facing organizational changes
- Led a $6M investment project to establish the business case and prioritization of a 4 tier networks which resulted in the ability to onboard more customers
- Drove the implementation of a dedicated staffing model within provider services for hospital customers, which resulted in increased accuracy, decreased appeals, Aetna cost savings, and Plan Sponsor cost savings
- Initiated the Designated Precertification Program
- Worked cross-functionally with National Care Management, National Accounts Clinical, and Actuarial to complete this project
- Designed and hosted a training summit for the sales team to deliver critical hospital business initiatives
- Single point of contact for organizational opportunities, issues, and resolution
- Developed website for enterprise usage and maintained local SharePoint site
Manager & Consultant, National Accounts Sales Support
Aetna
02.2004 - 09.2011
- Supported National Account Sales Support in growing membership by qualifying new business opportunities and recommending solutions
- Led fourth quarter and employee survey response projects to drive continuous process improvement
- Managed team performance and provided feedback for scorecard and development plans
- Trained and mentored new team members
- Developed and redesigned new hire training programs to mirror the RFP lifecycle
- Provided ongoing training and development support
Pharmaceutical Industry Market Research Executive
Synovate
08.2001 - 12.2003
- Focused on branding, packaging, and concept research
- Conducted focus group and 1:1 interviews
- Conducted international market research studies from proposal to presentation
- Managed vendor relationships, discussion guide writing, and fieldwork analysis
- Developed qualitative analysis grid which enabled the ability to capture data quickly and accurately
- Presented key findings to constituents shaping future business initiatives
Education
Bachelor’s Degree - Sociology & Marketing for Market Research
Central Connecticut State University
Skills
- Strategic planning
- Operations management
- Relationship building
- Program leadership
- Project management
Proud Accomplishments
- Leading a brand new team through an integration, leader adjustment, and strategic shift of work while shifting scope to meet business & market needs.
- As Chief of Staff to SVP of Network, I represented the entire organization by articulating our strategy, ensuring alignment across Aetna teams, and exhibiting behaviors that inspire high-performance, simplicity, and trust.
- Contributed to increased employee engagement scores by 14% through developing people programs that lead to empowerment, innovation, learning, and high engagement.
- Designed and led the first leadership development experience for more than 100 leaders which resulted in measurably improved levels of effectiveness, trust, and productivity.
- Led the integration of more than 200K medical members by implementing a governance and a training model.
- Led the training and experience for more than 40 early-in-career colleagues who would go on to represent Aetna in high-value RFP opportunities.
Timeline
Executive Director, Provider Communications
Aetna
02.2024 - Current
Executive Director, Strategic Planning
Aetna
01.2022 - 02.2024
Director of Strategic Initiatives
Aetna
02.2021 - 01.2022
Director of Business Initiatives, PayFlex
Aetna
04.2017 - 02.2021
Senior Program Manager, Operations & Technology
Aetna
07.2014 - 04.2017
Business Project Program Manager, Hospital Business
Aetna
09.2011 - 06.2014
Manager & Consultant, National Accounts Sales Support
Aetna
02.2004 - 09.2011
Pharmaceutical Industry Market Research Executive
Synovate
08.2001 - 12.2003
Bachelor’s Degree - Sociology & Marketing for Market Research
Central Connecticut State University
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