Stephanie Chu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pre- Authorization/Financial Representative
St Joseph University Medical Center
04.2020 - Current
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Entered patient information into payment system accurately for billing purposes.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Used [Soarian] to record and organize patient insurance and medical information.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Confirmed patient demographics and updated practice management software for accuracy.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Explained form wording to patients to help each understand information required.
- Coordinated with staff to process patients prescriptions and direct to appropriate departments.
- Verified payment history to evaluate conformity with insurance contracts.
- Described general insurance regulations and practice insurance contracts to clients.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Answered phone calls and messages for in house physician and outside physician, medical facilities, scheduling appointments, and handling patient inquiries.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third party requirements regarding billing.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
OB/GYN Certified Medical Assistant Manager
Dr. Maria Bitar
03.2012 - 04.2020
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Internal Medicine Medical Assistant
Vangard Medical Group
06.2010 - 03.2012
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Counseled patients on newly diagnosed health conditions and maintenance of existing conditions.
- Directed patients on medication use and lifestyle modifications to improve health.
- Followed internal medicine guidelines while treating geriatric patients.
- Adhered to healthcare facility protocols and all regulations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Provided guidance and support to laboratory personnel.
- Performed laboratory tests to assist physicians in diagnosis.
- Developed and implemented strategies to improve phlebotomy processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Medical Assistant
Berkeley College
Little Falls, NJ06.2009
High School Diploma -
Rosa L. Parks School Of Fine And Performing Arts
Paterson, NJ06.2005
Skills
- Service Referrals
- Data Analysis
- Presentation Development
- Electronic Medical Record (EMR) Systems
- Microsoft Excel
- Microsoft Word
- Patient Care
- EKG
- Phlebotomist
Certification
Certified Medical Assistant
Certified Phlebotomist
Certified CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pre- Authorization/Financial Representative
St Joseph University Medical Center
04.2020 - Current
OB/GYN Certified Medical Assistant Manager
Dr. Maria Bitar
03.2012 - 04.2020
Internal Medicine Medical Assistant
Vangard Medical Group
06.2010 - 03.2012
Medical Assistant
Berkeley College
High School Diploma -
Rosa L. Parks School Of Fine And Performing Arts
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