Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Chukaoffor

Houston,TX

Summary

Skilled in critical thinking and customer service, I enhanced customer satisfaction and loyalty at BeneLynk by resolving conflicts with empathy and developing targeted support strategies. My proactive approach and stakeholder management skills led to significant improvements in customer relations, positioning me as a key asset in high-pressure environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Member Engagement Coordinator

BeneLynk
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

RemX, McKesson Specialty
10.2023 - 03.2024
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Pain Du Jour
01.2020 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Bachelor of Arts -

University Of Nigeria Nsukka
Nigeria
01-2010

Skills

  • Brand awareness
  • Stakeholder management
  • Critical thinking
  • Data entry
  • Customer relations
  • Active listening
  • Problem resolution
  • Customer service

Certification

  • [State] Driver's License
  • Basic Life Support Certification (BLS)

Timeline

Member Engagement Coordinator

BeneLynk
05.2024 - Current

Customer Service Representative

RemX, McKesson Specialty
10.2023 - 03.2024

Customer Service Representative

Pain Du Jour
01.2020 - 09.2023

Bachelor of Arts -

University Of Nigeria Nsukka

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Stephanie Chukaoffor