Stephanie Cianciulli

As the strategic partner to the Regional Hospital Manager, I have successfully steered the planning and execution of regional growth initiatives while improving client experience and ensuring the delivery of high standards of care.

My most notable accomplishments are listed below.

-Strategic Member of the Regional Leadership Team for steering and improving clinical operations of a 24/7 emergency veterinary hospital.

-Closely collaborated with the senior leadership team on the development and execution of growth strategies to elevate revenues, strengthen profit margins, and increase market presence.

-Augmented and implemented comprehensive policies and procedures, including DEA/Controlled Substances and OSHA, to streamline clinical processes and improve personnel performance.

- Strengthened customer experience metrics by leading the deployment of best practices, focusing on safety, workflow efficiency, and delivery of a high-quality customer experience.

-Developed and executed growth action plans based on identified hospital successes and patient flow.

-Integrated an efficient non-doctor scheduling to control labor costs and customer saturation.

-Resolved conflicts between employees or customers in a professional manner.

-Implemented strategies to increase efficiency within the practice while reducing costs.

-Developed policies and procedures to ensure efficient workflow in the hospital.

- Participated in community events to raise awareness about pet health issues.

-Maintained communication and transparency with governing boards, department heads, and medical staff.

-Assessed need for additional staff, equipment, and services based on historical data and seasonal trends.

-Administered fiscal operations for accounting, budget planning, authorizing expenditures, and coordinating reporting.

-Recruited, hired, and trained new medical and facility staff.

-Directed, supervised, and evaluated medical, clerical, or maintenance personnel.

-Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration.

• Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
• Established goals for each team member and monitored progress towards those objectives.
• Developed and implemented departmental policies and procedures.
• Created reports summarizing daily operations for upper-level management review.
• Conducted performance reviews for staff members.
• Investigated potential problems or discrepancies reported by team members.
• Participated in weekly meetings with senior leadership teams to discuss progress.
• Managed inventory levels of supplies required for daily operations.
• Trained employees on new processes or procedures as needed.
• Monitored department operations to ensure productivity standards were met.
• Implemented strategies to increase efficiency while reducing costs.
• Evaluated current systems and identified opportunities for streamlining processes.
• Facilitated communication between management, staff, and customers.
• Assisted in budget preparation by providing cost estimates for projects.
• Provided coaching and mentoring support to team members.
• Analyzed data to identify areas of improvement within the department.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Organized and completed weekly schedules to ensure each shift was adequately covered.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Supervised departmental employees, delegating with tasks and responsibilities.
• Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
• Managed daily operations, ensuring efficient workflow and productivity.

• Collaborated with other departments to develop innovative solutions for complex problems.
• Assisted in the development of short-term and long-term business objectives.
• Ensured compliance with safety regulations and industry standards.
• Identified training opportunities and organized seminars and workshops to enhance skillsets.
• Monitored staff performance, providing feedback and coaching employees on their job duties.
• Served as a liaison between management and frontline workers during times of conflict resolution.
• Developed and implemented operational plans to ensure efficient workflow of daily tasks.
• Developed strategies for motivating staff members and improving morale within the organization.
• Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
• Resolved customer complaints and inquiries promptly and professionally.
• Trained new hires on company policies, procedures, and processes.
• Coordinated recruitment activities including interviewing and onboarding new employees.
• Monitored daily operations for quality and adherence to work order specifications.
• Communicated daily schedule and delegated work to employees.
• Supervised, trained and guided team by coaching on daily activities.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Trained new employees on company policies, job duties, and performance expectations.

• Identified areas for improvement in operational processes and developed strategies to increase efficiency.
• Monitored hospital performance metrics such as patient satisfaction scores and financial results.
• Coordinated recruitment efforts across departments to ensure adequate staffing levels at all times.
• Oversaw clinical operations including medical records management, patient admissions, discharges, billing, coding.

• Provided emotional support for family members throughout difficult situations associated with illness or injury.
• Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
• Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
• Performed venipuncture, arterial puncture and IV insertion.
• Provided patient care and monitored vital signs.
• Collaborated with nursing staff to ensure quality patient care.
• Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
• Educated patients about their treatment plan including medications, diet modifications and follow up appointments.
• Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
• Triaged patients to award priority to patients with more severe complications.
• Assisted with CPR and airway clearing procedures during emergencies.