Stephanie Cienfuegos
Los Angeles,CA
Summary
Customer Service Professional with three years of experience, known for delivering exceptional service in high-pressure environments. Recognized for outstanding interpersonal skills and a commitment to professionalism, consistently exceeding customer expectations. Proven ability to adapt quickly to new challenges and evolving workplace demands.
Overview
3
3
years of professional experience
Work History
Retail Clerk
Universal Studios Hollywood
05.2022 - Current
- Verify and certify starting cash bank and balance out at the end of shift
- Operate cash register (POS); process cash and debit/card transaction; perform return and exchanges
- Provided extraordinary guest service for both internal and external guests; answered questions/information both in person and over the phone in a courteous manner
- Processed and handled cash transactions debit/credit cards; performed returns or exchanges
- Greeted guests; provided on-floor suggestive selling, took guest orders for merchandise in a positive, outgoing manner
- Stocked the venue, cleaned, organized and maintained a clean retail venue
Office Volunteer/ Guest Service
Ramon C. Cortines School of Visual and Performing Arts
Los Angeles, USA
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Performed duties such as filing, photocopying, distributed packages/deliveries and mail
- Assisted all students who come to the office
- Helped office visitors and students schedule for appointments and meetings
- Made sure to always help all office staff when needed
Babysitter/Childcare Provider
- Cared for 2 children under the age of 12
- Consistently ensured children were fed and put to bed before parents returned home
- Provided meals, snacks, and beverages to children
- Assisted children with school homework, assigned reading, projects, and other activities
- Safely transported children from school to their home, and any extracurricular activities
Education
Associate of Science - Biology
Pasadena City College
Pasadena, CA06-2027
High School Diploma -
RAMON C. CORTINES SCHOOL OF VISUAL AND PERFORMING ARTS
01.2020
Apparel Merchandising and Management
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
PomonaSkills
- Bilingual English and Spanish
- Strong work ethic
- Time management
- Leadership
- Problem solving
- Teamwork
- Critical thinking
- Ability to use computers and software applications
- Flexibility
- Active listener
- PowerPoint
- Canva
- Google Docs
- Social media (Instagram, Twitter, Pinterest, TikTok)
- Microsoft Office
- Adobe Photoshop
- Word
Timeline
Retail Clerk
Universal Studios Hollywood
05.2022 - Current
Office Volunteer/ Guest Service
Ramon C. Cortines School of Visual and Performing Arts
Babysitter/Childcare Provider
Associate of Science - Biology
Pasadena City College
High School Diploma -
RAMON C. CORTINES SCHOOL OF VISUAL AND PERFORMING ARTS
Apparel Merchandising and Management
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
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