Stephanie Clark
Regional Property Operations
Houston,TX
Summary
Revenue-driven multi-family regional property manager with over 15 years of success improving investor confidence, revenue growth and profitability. An analytical regional leader that consistently challenges onsite staff to improve financial and operation management practices. Energized by partnering with onsite teams to improve client property performance. Exceedingly experienced in all classes of Multi Family Assets including New Construction, Conventional, Tax-Credit, and Senior Living. Highly experienced in overseeing marketing partnerships, social media productions and reputation management programs. Possesses technical proficiency with RealPage, AMSI, Esite and Yardi. Areas of Expertise include Critical Thinking, Strategic Planning, P & L, Pricing Strategies Operating Procedure Development, Profitability Improvement Customer Satisfaction, Budgeting & Forecasting, Inspiring Leadership
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Dominium Management Services
08.2017 - 01.2023
- Demonstrated proven regional property management approaches resulting in improved financial performance of assets and increasing long-term value
- Reduced direct expense across portfolio by consolidating contract vendor services, evaluating, and eliminating marketing platforms not producing qualified leads
- Improved portfolio performance rankings from last in company to 1st Place by end of Q1 2018
- Consistently ranked in top 10 Monthly Performance 2018-2022
- Achieved increase in reputation on-line reviews of 4.2% across social media
- Sustained favorable Net Rent Growth of 3.1% or higher 2018-2022
- Improvement in policy compliance from 17th place company ranking to number 1st in Q1 2018; consistent ranking from 2018-2022 in top ten
- Improved portfolio occupancy from 86% to 96% within 4 months; Stabilized 60-day trend to 97%; sustained high occupancy at 95% or greater
- Overall Portfolio exceeding NOI by 4.7% on Same Store Assets 2018; consistently outperformed budgeted expectations by 2% or greater
- Lease up and 100% Income Certify 240-unit new construction property within 4 months
- Re-Syndication and Renovate 4 Communities
Regional Property Manager
CF Real Estate Services
10.2015 - 07.2017
- Optimized regional property management strategies leading to improved financial performance and investor returns
- Led the design and tracking of annual business plans for assigned portfolio
- Improved budgeting and forecasting processes for 11 properties ensuring strict adherence to annual internal and external stakeholder expectations
- Elevated the performance of 11 staff assigned throughout the portfolio through hands-on mentoring and training
- Increased customer satisfaction by 12% by creating a new employee-training program that eliminated reoccurring service issues
- Attained an 8% NOI improvement on same store assigned assets
- Enhanced the level of detail and accuracy when managing accounting and financial reporting for clients and internal leadership
- Stabilized property 60-day trend from 76% to 92% in Q4 2016 by implementing new digital marketing strategy and pricing platform.
Consultant
Contracted Services
02.2013 - 10.2015
- Contract Services for Multi Family Property Management, providing assessments and implementation for Property Operations including, effectiveness of current processes, sales, marketing, team development, customer service, and standard operating procedures for Property Operations for clients in Texas and Louisiana
- Strengthened investor confidence by refining financial planning and reporting processes to provide more readily available insights into asset performance
- Proactively analyzed and resolved financial planning and reporting issues for nine asset portfolios while managing budget development and creating more favorable pricing strategies
- Improved Organic Search and SEO by transitioning 12 Conventional assets to responsive websites
- Collaborated with G5 on all layout design and content
- Increased investor revenue potential by maximizing product inventories
- Ensured smooth transition of eight properties under management of private investor group by performing transaction due diligence
- Built high performance property management teams by standardizing team operations by creating new training manuals and by delivering training on key processes and software systems
- Orchestrated product implementations for RealPage including managing client project scope, schedules, and client communication
- Maintained client satisfaction during and post implementation by providing strategic counsel for customizing application to better align with business objectives
- Completed 43 PMC deployments of budgeting product with RealPage
- Ensured clients were confident in usage of RealPage solutions by providing detailed technical training.
Regional Operations Supervisor
Dinerstein Company
09.2012 - 02.2013
- Played influential role in accomplishment of property management revenue goals by building new teams to staff projects and by creating start-up, FFE, lease-up and stabilized budgets
- Consistently improved property profitability by renegotiating service contracts and by making recommendations for eliminating operational inefficiencies
- Increased new lease close ratio from 17% to 65% and lease renewals from 35% to 65% by coaching leasing teams how to overcome sales objections
- Brought OI from negative 1.5% to positive 10.5% in Q4 2012 by leading teams to streamline leasing velocity and renewal capture rates
- Launched new pricing strategies that resulted in 2.5% improvement in effective rent
- Achieved improvements in physical, economic, and trending occupancy attaining 90%+ in each area.
Senior Regional Manager
Alliance Communities/Henry S. Miller/Riverstone
06.2004 - 09.2012
- Established formidable reputation with portfolio of 15 conventional assets as trusted resource to generate strong revenue, profitability, and customer satisfaction
- Supervised two district managers
- Managed development of annual budgets, vendor contracts, financial reports, and standard operating procedures
- Won Most Improved Shopping Score Results in 2007 and Central Division Manager of Year in 2010
- Ensured economic and physical occupancy rates stayed above 90% for majority of tenure
- Created chargeback for pest control, trash and utility administrative feeds that increased Q3 2005 other income across all properties
- Secured $102K+ in bad debt recovery in 2009 following implementation of sure deposit program in 2008
- Increased Leasing and Sales performance by implementing call tracking and recording with Call Source; Increased TPA average score of 62% to TPA average score of 96% within 120 days.
Skills
- P&L Responsibility
- Complex Problem-Solving
- Accounting
- Yardi, One-site and MRI Software
- Employee Motivation and Guidance
- Performance Assessment
- Effective Planning
- Budget Development
- Expense Control
- Revenue Growth
- Operational Efficiency
- Strategic Vision
- Motivational Leadership
- Portfolio Management
Certification
- Certified Apartment Portfolio Supervisor 2009
- Housing Credit Certified Professional 2018
- National Apartment Leasing Professional 2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Regional Property Manager
Dominium Management Services
08.2017 - 01.2023
Regional Property Manager
CF Real Estate Services
10.2015 - 07.2017
Consultant
Contracted Services
02.2013 - 10.2015
Regional Operations Supervisor
Dinerstein Company
09.2012 - 02.2013
Senior Regional Manager
Alliance Communities/Henry S. Miller/Riverstone
06.2004 - 09.2012