Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Clark

Higdon,AL

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Results-driven and focused individual with proven record of problem-solving and client communications to optimize client and vendor satisfaction. Demonstrated to solve problems independently and perform at an optimal level.

Overview

12
12
years of professional experience

Work History

AR Insurance Specialist

MedSrv
05.2023 - Current
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

Transactions Analyst

HUTTON
08.2022 - 03.2023
  • Coordinated due diligence information in disposition of non-core properties to brokers and principals/ investors.
  • Prepared property reports such as rent rolls, tenant sales, aged receivables, and operating statements for analysis of core and non-core properties slated for dispositions.
  • Analyzed and designated non-core assets and out-parcels for disposition to create capital that can be redeployed into better performing core assets.
  • Assisted with production of investor presentations, documentation; manage distribution.
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Researched and adopted new technologies to add value to existing offerings.

Client Service Executive

CIGNA
08.2011 - 06.2022
  • Developed and maintained existing client relationship and developed new client relationships.
  • Expert knowledge in most facets of commercial health insurance including client sales, provider contracting, medical authorizations, claim processing and payment.
  • Experience partnering with labor unions and federal clients to ensure ACA, OPM and HEDIS compliance.
  • Knowledge of health insurance contracting with providers, third party administrators and vendors.
  • Provided expertise to clients who wish to administer their own benefits that facilitated confident partnerships between clients and Cigna.
  • Expertise in end-to-end process from provider contracts, benefit application, code editing software and denials, medical authorization and payment.
  • Drive resolution and respond to service issues, and provide internal/external contacts with consultative feedback using strategic/analytical focus.
  • Participated in promotional activities or trade shows to market products or services to prospective clients.

Education

High School Diploma -

RICHARD HARDY MEMORIAL SCHOOL

Skills

  • Project management
  • Strong expense and account management expertise
  • Proficient with
  • Microsoft Word, Excel, and PowerPoint
  • Financial budgeting and reporting
  • Strong written communications
  • Data analysis
  • Vendor Management
  • MRI accounting software
  • Basic knowledge of real estate management principles and techniques as related to acquisition,
  • Development, operations and disposition of assets
  • HEDIS
  • Client Rapport-Building
  • Accounts Payable and Accounts Receivable
  • Conflict Management
  • Microsoft Office Suite Expertise

Timeline

AR Insurance Specialist

MedSrv
05.2023 - Current

Transactions Analyst

HUTTON
08.2022 - 03.2023

Client Service Executive

CIGNA
08.2011 - 06.2022

High School Diploma -

RICHARD HARDY MEMORIAL SCHOOL

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