Summary
Overview
Work History
Skills
Timeline
Generic

Stephanie Clark

Phoenix,AZ

Summary

Versatile Senior Manager specializing in program and project management, skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Experienced manager growing team members through training and mentoring.

Overview

17
17
years of professional experience

Work History

Sr. Manger, Client Services Implementations

CVS Health
09.2015 - Current
  • Managed Contract, Legal and Regulatory requirements for major client as part of overall program implementation including processes and tools for oversight and management
  • Managed 16 month, multi-million-dollar client implementation across multiple areas of the business and IT
  • Provided strong leadership to enhance team productivity demonstrating successful behaviors, mentoring and knowledge sharing
  • Implemented and developed operational standards, policies and procedures
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Develop and implement repeatable, sustainable processes for both environment and release management to maintain quality deployment of software to all environments

Engagement Manager

AP Professionals
01.2015 - 09.2015
  • Met with clients to understand needs and develop proactive solutions.
  • Facilitate engagement between client and IT teams to ensure total satisfaction
  • Utilize process modeling and mapping to elicit business and system requirements, and use cases to clearly represent current and future business process
  • Perform gap analysis with client teams to ensure solutions are complete and concise
  • Identify priority of deliverables based on stakeholder and leadership values and input
  • Maintain executive reporting for use with internal and client leadership.

Project Manager, Contract

Randstad
08.2014 - 01.2015
  • Planned, designed, and scheduled phases of technology solutions for annual Sales conference
  • Monitored project performance to identify areas of improvement and make adjustments while actively leading testing and implementation
  • Managed delivery team for mobile application technology solutions for annual sales meetings including design, build, test and implementation with internal and vendor team resources
  • Served as liaison between business, vendor and IT teams to ensure requested changes are delivered on time and within budget
  • Facilitated discussions and acted as client representative on requirements and deliverable meetings to ensure high quality outcomes
  • Track and report project deliverables, milestones and status utilizing MS Project and other tools as defined by company and department policies
  • Develop and facilitate end user testing of systems and apps with stakeholder and vendor teams to ensure quality of deliverables.

IT Manager, Business Analysis

Catamaran
05.2013 - 07.2014
  • Provide leadership to a team of 6 Business Analysts in support of 4 applications
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
  • Led systems analyst for major client Implementation rebates platform in condensed timeframe for regulatory compliance
  • Manage application portfolio, facilitate process gap analysis sessions with stakeholders and IT to ensure satisfaction of delivered solutions
  • Champion team member’s goals, measurements and action plans through coaching, mentoring and daily interaction on projects and deliverables
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.

Scrum Master/Project Manager

Edgenuity, Inc.
10.2012 - 05.2013
  • Successfully managed 2 Scrum teams simultaneously – 9 developers, 3 Quality Assurance Analysts and 2 Business Analysts on major product replacement project
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provide leadership and guidance for Scrum Master team implementing Agile principles across IT disciplines
  • Planned, designed, and scheduled phases for large projects.
  • Create executive reporting for deliverables, milestones and overall project health
  • Provided detailed project status updates to stakeholders and executive management.
  • Provide coaching and feedback to Scrum teams regarding requirements, design and test coverage to ensure cross team compatibility of modules and solutions.

IT Manager, Quality Assurance

The Apollo Group
02.2012 - 10.2012
  • Facilitate Quality Assurance resources and provide project support for major implementations
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
  • Updated customers and senior leaders on progress and roadblocks
  • Reviewed and provided feedback on QA deliverables, milestones and outcomes
  • Created defect reporting of metrics for daily, weekly, milestone and project deliverables
  • Facilitated testing with both internal and external client technology teams
  • Expedited resolution of defects and removal of impediments during Agile sprints.

Technology Solutions Delivery Manager/Scrum Master

Universal Technical Institute, Inc.
05.2006 - 10.2011
  • Successfully led development team of 10, while maintaining ownership of Quality discipline across the IT department
  • Aligned multi-team's efforts behind unified solution promotion strategies, creating overarching practices for customer guidance
  • Maintained deep technical knowledge of Learning Management Systems parameters in order to facilitate authoritative communications with customers and internal stakeholders
  • Led and assisted technical integration and upgrade projects for clients by working with consultants and developers
  • Managed delivery of new Learning Management System as project manager for all technology deliverables
  • Provided weekly Sr Executive reporting on project status and health, including risks, issues, dependencies and mitigation strategies
  • Ensured all internal Sarbanes Oxley controls were met for project deliverable audits
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Cultivated interpersonal skills by building positive relationships with others

Skills

  • Customer Retention
  • Project Facilitation
  • Business Services Support
  • Staff Training
  • Project Oversight
  • Recruitment and Hiring
  • Client Education
  • Client Interfacing
  • Corrective Actions
  • Coaching and Mentoring
  • Report Creation

Timeline

Sr. Manger, Client Services Implementations

CVS Health
09.2015 - Current

Engagement Manager

AP Professionals
01.2015 - 09.2015

Project Manager, Contract

Randstad
08.2014 - 01.2015

IT Manager, Business Analysis

Catamaran
05.2013 - 07.2014

Scrum Master/Project Manager

Edgenuity, Inc.
10.2012 - 05.2013

IT Manager, Quality Assurance

The Apollo Group
02.2012 - 10.2012

Technology Solutions Delivery Manager/Scrum Master

Universal Technical Institute, Inc.
05.2006 - 10.2011

Similar Profiles

CREATE PROFILE
Stephanie Clark