Stephanie Clark

Complete a remote evaluation and diagnosis of each Homeowner service request and assign or resolve accordingly.

• Capture detailed information using intelligent visual assistance software.
• Guide Homeowners through remote support process in a patient and caring manner.
• Communicate with Homeowners in a way that is informative and valuable, including explaining warrantability and providing DIY self-help assistance.
• Respond to Homeowner inquiries regarding home warranty, product verification, options standards, maintenance care guidelines and other related topics.
• Communicate effectively and clearly with Lennar team members and Trade Partners.
• Understand Lennar’s warranty guidelines and manufacturer recommendations as they apply to elements of each home.
• Verify contact data within the service software environment including Homeowner contact information and Trade Partner verification.
• Schedule virtual appointments and Trade Partner appointments.
• Assist Director in evaluating and reporting functions for the division in Salesforce.

• Pre-walk home sites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.
• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days.
• Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
• Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials.
• Participate in emergency on call rotation service schedule.
• Work with Customer Care Manager on special projects as needed.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.

o Reconcile all balance sheet accounts including items in Suspense by the 15th for the
previous month.
o Responsible for all Company administrative filing and file storage such as PO’s, project
files, contracts.
o General office business, P/R, A/R and A/P files.
o Provide project status reports to clients.
o DISA Drug and Alcohol testing Coordination.
o Negotiate Tenant Improvements with Leasing agent and Property Manager.
o Maintain Personnel database
o Manage Company credit card limit allocations.
o Supervise the maintaining of vehicle records and maintenance.
 Establish and maintain an instrument and vendor database in QuickBooks.
 Develop Purchase Orders from requisitions or Bill of Materials QuickBooks.
 Coordinate vendor requests for Credit Application.
 Verify packing list information is consistent with Purchase Order information. Maintain an
electronic file of all packing list information.
 Verify and process vendor bills. Date stamp, review against the PO for accuracy and enter into
QuickBooks.
 Coordinate the release of Purchase Orders to meet required project commitments.