Stephanie Clark
Modesto,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CSR Customer Service Representative
BBC Graphics
04.2022 - 04.2023
- Managed high call volumes
- Maintained professional demeanor
- Typed accurate work orders, & estimates
- Accounts payable, receivables, daily deposit, & processing all customer transactions
- Microsoft Office: Excel, Word, & Outlook
Associate
Macy's
10.2017 - 07.2020
- Customer service counter which included returns and sales
- Handled cash at register
- Organized all store signage and marketing displays
- Maintaining, a welcoming environment
- Maintained efficient clerical systems.
Cashier/Customer Service/Sales Associate
Home Depot
01.2009 - 03.2016
- Customer service clerk, duties included: sales, returns, add on sales, and upselling.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Barista
Starbucks
04.2005 - 02.2008
- Customer service; drive up orders, in store orders
- Informing customers of products and offering suggestions
- Cashier at register, handled cards and cash
- Preparing food and drinks
- Balancing cash drawer
- Maintaining a clean and comfortable environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Office Assistant/Receptionist
Saturn Of Modesto
09.2001 - 08.2004
- Assisting customers when picking up vehicles and taking payments
- Balancing cash drawer, making daily deposits
- Taking calls in heavy volume
- Answering phones and transferring
- Office errands to post office or bank
- Accounts payable and receivable
- All aspects of running a successful office.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT06.2025
Medical Office Management - Medical Office Management
Brightwood College
Salida, CA10.2008
Earned Credits in Business -
Modesto Junior College
12.1998
High School Diploma -
Manteca High School
06.1996
Skills
- Customer Focus
- Complaint Handling
- Problem-solving abilities
- Professional telephone demeanor
- Microsoft Outlook
- Account updating
- Administrative Support
- Payment Processing
- Data Entry
- Retail store support
- Product Education
- Active Listening
Certification
Medical Office Certification, 10/2008, Present
Timeline
CSR Customer Service Representative
BBC Graphics
04.2022 - 04.2023
Associate
Macy's
10.2017 - 07.2020
Cashier/Customer Service/Sales Associate
Home Depot
01.2009 - 03.2016
Barista
Starbucks
04.2005 - 02.2008
Office Assistant/Receptionist
Saturn Of Modesto
09.2001 - 08.2004
Bachelor of Science - Business Management
Western Governors University
Medical Office Management - Medical Office Management
Brightwood College
Earned Credits in Business -
Modesto Junior College
High School Diploma -
Manteca High School
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