Stephanie Clark
Cherryville,NC
Summary
Adept at team leadership and complex problem-solving, I significantly enhanced customer satisfaction and staff productivity at Roma Italian Restaurant. My experience spans from managing high-pressure environments to expertly grooming pets, underscoring my versatility in staff training and customer service excellence. Skilled in negotiation and performance management, I drive results and foster collaborative success.
Overview
20
20
years of professional experience
Work History
Manager Assistant
Roma Italian Restaurant
11.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Dog Groomer
EGD
04.2018 - 11.2019
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Sales Assistant
Toys"R"Us
02.2013 - 05.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Waitress
Happy China
07.2004 - 10.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
West Lincoln High School
Lincolnton, NC04.2009
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Performance Management
- Staff Development
- Sales management
- Performance Evaluations
- Negotiation
- Product Management
- Budget Control
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
Timeline
Manager Assistant
Roma Italian Restaurant
11.2019 - Current
Dog Groomer
EGD
04.2018 - 11.2019
Sales Assistant
Toys"R"Us
02.2013 - 05.2018
Waitress
Happy China
07.2004 - 10.2010
High School Diploma -
West Lincoln High School
Similar Profiles
Praachi GeraPraachi Gera
Bar Manager at Bella Roma Italian RestaurantBar Manager at Bella Roma Italian Restaurant
Alex TorresAlex Torres
Busser/Deliver Driver at Bella Roma Gourmet Italian DeliBusser/Deliver Driver at Bella Roma Gourmet Italian Deli
Joanna FowlerJoanna Fowler
Cashier /Restaurant Server at Roma Italian RistoranteCashier /Restaurant Server at Roma Italian Ristorante