Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Stephanie Clark

Surgoinsville,Tennessee

Summary

Dynamic leader with a proven track record at Pizza Hut, enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and customer service, adept at multitasking and organization. Excelled in creating innovative solutions that improved team performance and customer relations, achieving a significant increase in efficiency and sales.

Overview

16
16
years of professional experience

Work History

Store Manager

Pizza Hut
08.2024 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Manager

Pizza Hut
07.2021 - 08.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.

Shift Manager

McDonald's
07.2021 - 08.2024
  • Increased customer satisfaction by providing personalized shirt recommendations and attentive service.
  • Assisted customers with alterations requests by coordinating with in-house tailors or external partners.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw loss prevention efforts within the store through proper training of staff members and adherence to security protocols.
  • Evaluated employee performance against established objectives, providing constructive feedback and support to enhance overall team success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Learned and adapted quickly to new technology and software applications.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Buser

Ridges Cove
08.2008 - 01.2009
  • Arranged tables and chairs for special occasions and events.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Education

Associate of Science - Aviation Management And Operations

Hamburger University
08-2013

No Degree - Nursing

Walters State Community College
Morristown, TN
05-2011

High School Diploma -

Cherokee High School
Rogersville, TN
05-2009

No Degree - Phebotomist

Phlebotemy
12-2014

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization

Timeline

Store Manager

Pizza Hut
08.2024 - Current

Assistant Manager

Pizza Hut
07.2021 - 08.2024

Shift Manager

McDonald's
07.2021 - 08.2024

Buser

Ridges Cove
08.2008 - 01.2009

Associate of Science - Aviation Management And Operations

Hamburger University

No Degree - Nursing

Walters State Community College

High School Diploma -

Cherokee High School

No Degree - Phebotomist

Phlebotemy

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