Stephanie Clark
Gloucester,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
College student with foundational knowledge in Business Management and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
A team contributor with strong organizational capabilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Medication Aide Supervisor
Commonwealth Assisted Living
10.2022 - Current
- Demonstrated strong clinical knowledge through regular participation in ongoing training programs, keeping up-to-date on best practices in medication management.
- Promoted a culture of safety within the facility through proactive identification and reporting of potential hazards related to medication storage, handling, and disposal.
- Supported the nursing staff in the management of medical emergencies, providing rapid response and assistance with medication administration as needed.
- Enhanced patient care by accurately administering medications and diligently monitoring for potential side effects.
- Served as a resource for patients, family members, and staff regarding medication information, answering questions, and addressing concerns when necessary.
- Supported continuity of care by promptly reporting any observed changes in patients'' conditions or adverse drug reactions to supervising nurses or physicians.
- Contributed to regulatory compliance by maintaining accurate records of dispensed medications and administered treatments.
- Improved patient satisfaction by providing compassionate care during medication administration.
- Facilitated smooth transitions between shifts by providing comprehensive hand-off reports, ensuring consistent care for all patients.
- Coordinated with pharmacy staff to ensure timely delivery of required medications, minimizing delays in treatment.
- Maintained patient confidentiality by adhering to HIPAA regulations and facility policies when handling sensitive medication information.
- Reduced medication errors through careful documentation and clear communication with nursing staff.
- Reordered medication to maintain an adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Explained treatment procedures, medications, and diets to inform the patient and the patient's family of care and progress.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported the needs of 60+ residents under long-term care.
Resident Care Coordinator
Commonwealth Assisted Living
06.2015 - 05.2022
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Developed strong relationships with local healthcare providers, enhancing access to specialized services for residents as needed.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Reduced hospital readmissions through diligent monitoring of residents'' health status and timely intervention.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Educated families and patients on current facility procedures, medical diagnoses, and best courses of action.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Assisted in the development of facility policies and procedures that adhered to state regulations while promoting quality care.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Liaised with interdisciplinary teams such as nurses, therapists, nutritionists, and social workers during case conferences discussing any adjustments needed for appropriate patient-centered care delivery.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Hired and trained 25 new staff members on facility policies, patient care, and medicine distribution.
Shift Supervisor Registered Medication Aide
Five Star Senior Living
04.2010 - 06.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Developed positive relationships with patients by actively listening to their needs and preferences during the medication administration process.
- Acted as an advocate for patients'' rights by ensuring that informed consent was obtained before administering new medications or making changes to existing treatment plans.
- Promoted a culture of safety within the facility through proactive identification and reporting of potential hazards related to medication storage, handling, and disposal.
- Supported the needs of 80+ residents under long-term care.
Front End Supervisor
Shop Rite Food Market
07.2007 - 03.2010
- Monitored cash drawers at 24 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Handled personnel issues such as attendance tracking, time-off requests, and disciplinary actions fairly.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ02-2028
Skills
Healthcare regulations
Privacy and confidentiality
Verbal and written communication
Expectation setting
Cross-functional team management
Innovation management
Priority management
Processes and procedures
Critical Thinking
Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 15 staff members.
Certification
- Registered Medication Aide with the Board of Nursing
- First Aide/CPR/AED
Timeline
Registered Medication Aide Supervisor
Commonwealth Assisted Living
10.2022 - Current
Resident Care Coordinator
Commonwealth Assisted Living
06.2015 - 05.2022
Shift Supervisor Registered Medication Aide
Five Star Senior Living
04.2010 - 06.2015
Front End Supervisor
Shop Rite Food Market
07.2007 - 03.2010
Bachelor of Science - Business Management
University of Phoenix
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