Stephanie Clark
Berrien Center,MI
Summary
Hardworking and passionate job seeker with strong teamwork and organizational skills. Eager to secure a full-time position. Ready to help team achieve company goals. Skilled in data analysis, time management, and resource allocation. Reliable and proactive, consistently driving efficiency and productivity.
Overview
12
12
years of professional experience
Work History
Scheduling Analyst
HarmonyCares Medical Group
06.2016 - Current
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Patient Care Coordinator
Harmonycares Medical Group
06.2016 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Administrative Assistant
HarmonyCares Medical Group
06.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Medical Assistant
HarmonyCares Medical Group
06.2016 - Current
- Sanitized, restocked, and organized Mobile vehicle.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted provider with In home provider visits.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed medical records management, including filing, organizing and scanning documents.
Assistant Office Manager
J&L Roofing
01.2014 - 01.2015
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted with Shingle tear off's and clean up
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
CCMA - Medical Assistant
Ross Medical Education Center
Granger04-2016
No Degree - Early Childhood Education
Lake Michigan College
Benton Harbor, MIHigh School Diploma -
Berrien Springs High School
Berrien Springs, MI06-2008
Skills
- Teamwork and Collaboration
- Deadline management
- Meeting coordination
- Scheduling tools
- Cross-functional coordination
- Attention to detail
- Multitasking
- Professionalism
Timeline
Scheduling Analyst
HarmonyCares Medical Group
06.2016 - Current
Patient Care Coordinator
Harmonycares Medical Group
06.2016 - Current
Administrative Assistant
HarmonyCares Medical Group
06.2016 - Current
Medical Assistant
HarmonyCares Medical Group
06.2016 - Current
Assistant Office Manager
J&L Roofing
01.2014 - 01.2015
CCMA - Medical Assistant
Ross Medical Education Center
No Degree - Early Childhood Education
Lake Michigan College
High School Diploma -
Berrien Springs High School
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