Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Stephanie Clay

Chicago,IL

Summary

Enthusiastic and dedicated marketing professional with a background in hospitality, seeking an entry-level Marketing Coordinator position. Adept at customer engagement, loyalty programs, and brand awareness, with a proven track record of enhancing customer satisfaction and driving retention. Eager to apply my skills and knowledge to contribute to the success of a dynamic marketing team.

Overview

7
7
years of professional experience

Work History

CX Manager

Jet's Public House
Chicago, United States
01.2020 - 10.2023
  • Within the world of hospitality, I've learned to embrace my natural calling of marketing and customer experience
  • Currently, I oversee all aspects of front of house operations, which includes customer satisfaction and vendor management
  • As a passionate hospitality industry professional, I have learned what drives customer behavior and how to engage this to create loyal retention
  • I find fulfillment in engaging with customers and ensuring the experience is above expectation.

Marketing Coordinator

Bounce by Brandit Hospitality Group
Chicago, United States
01.2019 - 11.2020
  • In a more streamlined marketing role, I was responsible for general brand awareness and photography and managing utilized social media channels
  • With an emphasis on Instagram, I was able to implement direct message campaigns that spoke to customer loyalty programs
  • A new learned skill here was the importance of customer and competitor analysis
  • By understanding customer buying behaviors and market competition, I was able to help forecast promotional events marketing strategy methodology
  • This role was a fantastic learning experience, allowing me to understand where my natural skills exist and how to appropriately leverage them to benefit the bottom line and awareness of my organization.

Marketing Coordinator

Third Coast Hospitality Group
Chicago, United States
02.2017 - 12.2019
  • After realizing my passion for marketing and the customer experience, I joined Third Coast Hospitality to enhance my skill set and learn more about this vibrant industry
  • My role here consisted of guest relations/customer experience, grassroots marketing efforts, event planning and management, brand ambassador, B2B collaboration, and employee training.

Education

Bachelor of Science in Marketing -

University of North Texas
05.2016

Skills

  • Social Media Marketing
  • Accounts Payable (AP)
  • Vendor Management
  • Team Building
  • Event Management
  • Event Planning
  • Public Relations
  • Marketing Strategy
  • Loyalty Programs
  • Loyalty Marketing
  • Brand Awareness
  • Brand Ambassadorship
  • Employee Training
  • Customer Satisfaction

References

Available upon request

References

References available upon request.

Timeline

CX Manager

Jet's Public House
01.2020 - 10.2023

Marketing Coordinator

Bounce by Brandit Hospitality Group
01.2019 - 11.2020

Marketing Coordinator

Third Coast Hospitality Group
02.2017 - 12.2019

Bachelor of Science in Marketing -

University of North Texas

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Stephanie Clay