Stephanie Clay
Crawfordville,FL
Summary
Multi-tasking Veterinary Receptionist and technician, known for being compassionate, professional and dependable. Skilled in client communication and education, record keeping, and patient care. Pursuing a position where well-honed office skills will be appreciated.
Overview
23
23
years of professional experience
Work History
Veterinary Receptionist
South Monroe Animal Hospital
06.2022 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Received and routed laboratory results to correct clinical staff members.
Veterinary Technician
Capital Veterinary Specialists
10.2021 - 04.2022
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians and co workers from potential harm.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Collected and prepared specimens for laboratory testing.
- Performed fecal examinations, urinalysis and bloodwork.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted veterinarians with radiographs and ultrasounds.
Pet Sitter
Happy Paws of Tallahassee
01.2020 - 10.2021
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Gave medication to pets following guidelines from owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Communicated professionally with pet owners via phone, email, and text.
Veterinary Technician
Capital Veterinary Specialists
02.2015 - 01.2020
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Collected and prepared specimens for laboratory testing.
- Performed fecal examinations, urinalysis and bloodwork.
- Prepared, sterilized and maintained medical instruments and equipment.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians and co workers from potential harm.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Maintained detailed records of animal health care and diagnostic treatments.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Veterinary Technician
Novey Animal Hospital
01.2002 - 01.2015
- Collected patient biopsies and blood samples for laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Restrained animals to protect veterinarians and coworkers from potential harm.
- Trained and mentored other reception and technician staff.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Designed and created client education materials and marketing materials for hospital services.
- Educated clients on nutrition, preventive health and other animal care.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Administered vaccinations to variety of animal species.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Assisted veterinarians with radiographs and ultrasounds.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Performed fecal examinations, urinalysis and bloodwork.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Prepared, sterilized and maintained medical instruments and equipment.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Performed dental cleanings using ultrasonic scaler.
- Maintained detailed records of animal health care and diagnostic treatments.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Education
High School Diploma -
Adult And Community Education
Tallahassee, FL09.1996
Skills
- Recordkeeping
- Attention to Detail
- File Organization
- Chart updating
- Effective Multitasking
- Client Relations
- Billing and Invoicing
- Relationship Building
- Educating Owners
- Telephone Etiquette
- Schedule Coordination
- Sound Judgment
Timeline
Veterinary Receptionist
South Monroe Animal Hospital
06.2022 - 08.2024
Veterinary Technician
Capital Veterinary Specialists
10.2021 - 04.2022
Pet Sitter
Happy Paws of Tallahassee
01.2020 - 10.2021
Veterinary Technician
Capital Veterinary Specialists
02.2015 - 01.2020
Veterinary Technician
Novey Animal Hospital
01.2002 - 01.2015
High School Diploma -
Adult And Community Education
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