Stephanie Clementin
Hammond,LA
Summary
Dynamic Medical Assistant with extensive experience at Tuc Urgent Care, excelling in patient triage and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and attention to detail. Skilled in electronic medical records management, ensuring efficient operations and effective communication with patients and healthcare teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Tuc Urgent Care
Covington, La
06.2014 - 10.2022
- Greeting patients while providing excellent customer service
- Checking in patients using electronic medical records
- Answering phones with positive upbeat phone skills
- Verifying patient insurance requirements
- Checking outpatients and collecting payments
- Other duties as assigned Triage, Medical History, Weight, Height, Taking cash, check or credit card on service rendered. Sending inquiries over for billing.
Patient Care Technician
VA Medical Center
New Orleans, LA
12.2021 - 05.2022
- Following the care plan and understanding the limitations and needs of each individual client
- Provide basic domestic services e.g. meal prep, laundry, light housework Daily- dishes, trash, surface wiping, dusting, the area is safe (uncluttered)
- Provide companionship and engage in conversation with the clients
- Assist with mobility issues, helping the client get in and out of bed, wheelchair, Hoyer lift, etc.
- Remind client to take medications.
- Help with personal hygiene e.g. brushing teeth, toileting, bathing, showering
- Make bed/changing bed linens
- Assisting with all daily activities, based on the client’s limitations and needs.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
Patient Care Technician
Lacadie LTC
10.2021 - 12.2021
- Follow the care plan and understand the limitations and needs of each individual client
- Provide basic domestic services e.g. meal prep, laundry, light housework Daily- dishes, trash, surface wiping, dusting, the area is safe (uncluttered)
- Provide companionship and engage in conversation with the clients
- Assist with mobility issues, helping the client get in and out of bed, wheelchair, Hoyer lift, etc.
- Remind client to take medications.
- Help with personal hygiene e.g. brushing teeth, toileting, bathing, showering
- Making bed hanging bed linens
- Assisting with all daily activities, based on the client’s limitations and needs.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
Patient Care Technician
We Care Home Health
Baton Rouge, La
06.2014 - 09.2021
- Follow the care plan and understand the limitations and needs of each individual client
- Provide basic domestic services e.g. meal prep, laundry, light housework Daily- dishes, trash, surface wiping, dusting, area is safe (uncluttered)
- Provide companionship and engage in conversation with the clients
- Assist with mobility issues, helping the client get in and out of bed, wheelchair, Hoyer lift, etc.
- Remind client to take medications.
- Help with personal hygiene e.g. brushing teeth, toileting, bathing, showering
- Making bed and changing bed linens
- Assisting with all daily activities, based on the client’s limitations and needs.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
Special Operations
Republic Finance LLC
09.2017 - 08.2021
- Effectively manage our small claims litigation process while maximizing both pre and post-charge off recovery of past due accounts.
- Review placements to determine if they are being worked efficiently and are being moved to the next step of the legal process within the allotted period.
- Escalate identified exceptions with LAS Team and Process Servers and resolve timely
- Evaluate capacity with the PPS network and determine if additional relationships are needed
- Perform skip tracing when new addresses and/or place of employment information is needed.
- Conduct follow-ups on each milestone during the litigation process.
- Communicate effectively with delinquent customers. This may include, but not be limited to setting satisfactory arrangements and/or discussing legal status and process.
- Implement root cause analysis and assist in corrective action planning, as needed.
- Engage compliance team when appropriate; Solicit clarification and interpretations of new and existing regulations that affect the organization’s current and future processes.
- Ensure departmental processes are adhered to while maintaining updated processes and procedures Responsibility for ensuring department standards and goals are achieved.
- Effectively collaborate with the appropriate business heads to support critical business projects.
- Monitor and manage workflow to ensure the highest levels of efficiencies.
Assistant Manager
Advance America
11.2008 - 05.2015
- Monitor loan payments for late and/or delinquency status.
- Ensure professional interface with members.
- Contact delinquent members by telephone, mail or other acceptable means to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
- Develop workout plans and collect on overdue accounts whenever possible.
- Review assigned accounts to determine if collection methods have been effective.
- Ensure that loan collection actions on assigned accounts are appropriate and timely, and that established policies and procedures are observed.
- Recommend to Collections Manager when to negotiate and settle balances and when to initiate foreclosure, repossession, or other legal/collection proceedings.
- Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossessions, bankruptcy, legal action, charge-offs, etc.
- Serve as liaison with attorneys or agencies in handling repossessions, bankruptcy, or other legal actions.
- Assist Collection Manager in the sale or disposition of repossessed or reclaimed collateral in accordance with credit union policy.
- Prepare and process all correspondence, notices, reports, claims, etc. relating to delinquent or collection department accounts. Maintain a detailed written record of all communications made.
- Input complete, thorough, and accurate data into the credit union’s collection system with appropriate follow-up dates and actions. Generate reports as needed.
- Maintain knowledge of new account documents, lending documents, disclosures, and procedures as they relate to collections.
- Keep abreast of all applicable laws, regulations, requirements, policies, and procedures regarding collections and cure procedures.
- Keep abreast of new collection methods and make recommendations to management regarding innovative collection practices.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
Education
Associates - General Education
Northshore Technical Community College
Hammond, LASkills
- Medical Billing and Collections
- Loan Processing
- Collections
- Payday Cash advance
- Electronic medical records
- Patient triage
- Basic life support
- Insurance verification
- Vital signs monitoringm
- Customer service
- Vital signs monitoring
- Patient education
- Communication skills
- Attention to detail
- Analytical decision-making skills
- Check-in coordination
- Account management
- Clinical and administrative support
References
- Meranda Henry, 504-495-5035
- Rashima Jenkins, 318-218-4582
- Sheliat White, 985-297-1653
Licensing And Credentials
- LA-CNA, 295829, 01/01/14
- BLS-Certified-AHA, 01/01/21
Certification
- CNA CERTIFIED
- BLS CERTIFIED
- CADENCE PROFICIENCY
- CPI CERTIFIED
References
References available upon request.
Timeline
Patient Care Technician
VA Medical Center
12.2021 - 05.2022
Patient Care Technician
Lacadie LTC
10.2021 - 12.2021
Special Operations
Republic Finance LLC
09.2017 - 08.2021
Medical Assistant
Tuc Urgent Care
06.2014 - 10.2022
Patient Care Technician
We Care Home Health
06.2014 - 09.2021
Assistant Manager
Advance America
11.2008 - 05.2015
Associates - General Education
Northshore Technical Community College
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