Stephanie Clermont
Merchandising Assistant Store manager
Providence,Rhode Island
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and proficient in handling inquiries, multitasking, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Merchandising Assistant Store Manager
Home Depot
02.2023 - Current
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed teams of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Key Responsibilities:General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store
appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
Supervising Store Associates to include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn
how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and
operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),
especially those involving Safety compliance.
Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.
Night Operation Manager
Home Depot
06.2017 - 02.2023
- Address customer inquiries and resolve complaints
- Stock and restock inventory when shipments were received
- Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts
- Decide on staff promotions and demotions and terminate employment
- Complete weekly schedules according to payroll policies
- Maintain daily record of all transactions
- Key Responsibilities:General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store
appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
Supervising Store Associates to include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn
how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and
operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),
especially those involving Safety compliance.
Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.
Store Manager
Watermark Donut Co.
03.2010 - 01.2019
- Delivered excellent customer service by greeting and aiding each customer
- Addressed customer inquiries and resolved complaints
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Decided on staff promotions and demotions and terminate employment
- Trained staff and completed weekly schedules according to payroll policies
- Worked closely with the district manager to formulate and build the store brand
Education
fundamentals of communication, strategic sales and marketing
ROXBURY COMMUNITY COLLEGE
Skills
- INVENTORY MANAGEMENT
- PAYROLL
- MICROSOFT OFFICE
- SALES
- POS
- TEAM-ORIENTED
- PROBLEM-SOLVING
- ORGANIZATION
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Merchandising Assistant Store Manager
Home Depot
02.2023 - Current
Night Operation Manager
Home Depot
06.2017 - 02.2023
Store Manager
Watermark Donut Co.
03.2010 - 01.2019
fundamentals of communication, strategic sales and marketing
ROXBURY COMMUNITY COLLEGE
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