Stephanie Cogar

Working with Sales Director(s) to determine potential areas of opportunity for additional focus
Help support plans for District Manager development
Assist with operational items escalated by leadership to usher a quick resolution and follow up
Communication between corporate teams and field teams
Work with inventory department to regulate serial aging, inventory churn, RMA, EOL, etc
Work with HR on employee management, employee discipline, employee relations
Work with backoffice for items such as in store items cash deposits, supplies, open/closing checklists etc
Virtually assisting with 143 stores and 13 district managers with all Sales and Operational excellence.
Have daily calls with supported Sales Directors/District Managers to ensure consistent direction with discussions documented and sent as daily recaps which will be entered into Strategy Portal.
Present actionable information and insights to team members and senior management

• Oversee comprehensive onboarding and training processes for new hires, ensuring a seamless integration into the team
• Coordinate candidate screenings and interview logistics, as well as facilitate orientations for newly onboarded staff
• Provide ongoing coaching to associates, enhancing their professional development and performance
• Conduct meticulous payroll audits to resolve discrepancies, maintaining accuracy in financial records

• Managed 15 Business representatives taking over 100 calls each while exceeding business customers goals
• Streamlined recruitment processes by implementing an applicant tracking system and coordinating interviews and orientations, ensuring seamless onboarding
• Administered accurate weekly payroll for staff utilizing PeopleSoft, maintaining financial consistency and employee satisfaction
• Achieved and surpassed sales targets through strategic planning and fostering a high-performance culture among a team of 20 sales specialists
• Analyzed operational metrics and implemented improvement strategies, resulting in enhanced performance alignment with district standards

• Collaborated with leadership to enhance change management and talent development strategies, fostering a competitive workforce
• Managed the recruitment process, interviewing and hiring professionals with a strong sales acumen
• Developed a unified approach to talent assessment, enabling effective growth and leadership planning

• Managed a team to ensure comprehensive training on a range of devices, maintaining high standards for product knowledge and customer service
• Conducted regular inspections and executed store merchandising plans to optimize product presentation and enhance the shopping experience

• Oversaw a team, ensuring adherence to operational standards and employee development through targeted training initiatives
• Administered biweekly payroll processes and maintained accurate employee payroll records, ensuring compliance with financial policies
• Facilitated the launch of new outlets, contributing to the brand's expansion and market presence