Stephanie Cogdell

• Oversight and development of Pathfinder’s Global Compensation Framework and Special Allowance for Hyperinflation process.
• Maintain knowledge of global economic conditions, labor market, and other factors related to ensuring the organization provides competitive and reasonable benefits and compensation scales and structures.
• Manage submission of compensation and benefits market data.
• Manage executive compensation review process and regional and global employee salary structure.
• Oversee the effective administration of employee insurance programs including life, disability, health insurance plans and Pathfinder’s 403(b) plan.
• Responsible for creating strategy to implement global benefits for Pathfinder countries in East Africa, West Africa, Northern Africa, Southeast Asia, and the Middle East
• Create process improvements around the company's current general benefits administration.
• Implement global reward and recognition program.
• Contract management for employees of record (EOR)
• Oversee quarterly Human Resources Board reports.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Work closely with HR Business Partners to train country HR Administrators.
• Oversee HR Information Systems (UKGPro) management and analysis.

• Managed and designed global compensation policies and guidelines for Pathfinder countries.
• Coached and developed global HR Leaders and supervisors on compensation best practices and HRIS Employee Administration.
• Served as the Birches Group (compensation survey company) liaison.
• Managed and designed global compensation structures.
• Managed the job analysis process (leveling/grading)
• Managed the Birches data submission process as well as annual equity and market reviews to ensure competitive pay practices.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Ensured that the HRIS (UKGPro) had adequate operational control by ensuring that architectural documentation and user documentation are standardly created for all product development prior to production release.
• Ensured appropriate controls are in place with all development to ensure the integrity and security of personnel data.
• Ensured the management of end user accounts, permissions, and access rights in accordance with best practices regarding privacy, security, and regulatory compliance.
• Advised US HRBP on HR Compliance reporting.
• Improved processes across the entire Pathfinder technology and delivery teams.
• Maintained vendor relationships with vendors contributing to the effective delivery of the UKGPro platform.
• Provided technical support to end-users, addressing issues promptly and maintaining high levels of customer satisfaction.
• Served as a subject matter expert on HRIS-related matters during internal audits or external regulatory reviews, providing guidance and support to stakeholders throughout the process.
• Monitored system performance and recommended enhancements to improve overall efficiency and user satisfaction.

• Managed and designed compensation policies and guidelines for all Pathfinder countries.
• Coached and developed global HR Leaders and supervisors on compensation best practices.
• Served as the Birches Group (compensation survey company) liaison.
• Managed and designed global compensation structures.
• Manage the job analysis process (leveling/grading)
• Managed the Birches data submission process as well as annual equity and market reviews to ensure competitive pay practices.
• Advised US HRBP on HR Compliance reporting.
• Collaborated with HR Business Partner to develop competitive compensation packages that attracted top-tier candidates.

• Designed targeted compensation packages to attract top-tier candidates during recruitment efforts.
• Managed complex HR projects from inception to completion, ensuring timely delivery within budget constraints.
• Managed complex employee relations issues with sensitivity and professionalism to ensure positive resolutions for all parties involved.
• Optimized benefits administration through regular reviews of providers, plan designs, and cost-saving initiatives while maintaining competitive offerings for employees.
• Developed comprehensive succession planning strategies to identify high-potential employees and provide appropriate career advancement opportunities.

● Managed and designed global compensation structures for the US structure while provided general oversight for the global structure.

● Worked with Recruiters and HR Business Partners to establish more efficient HRIS onboarding and recruiting processes.

● Managed the job analysis process (leveling/grading)

● Managed the Birches data submission process as well as annual equity and market reviews to ensure competitive pay practices.

● Advised Executive Team on the annual merit budget.

● Assumed Global HR Business Partner functions that included consulting global offices in Guatemala, east, west and southern Africa, India, West Bank and Tajikistan on issues that involved recruiting, salary administration, job change reasons, employment contracts, local labor laws and performance review.

● Supervised Regional HR Business Partners, Sr Benefits Officer, and HR Coordinator

• Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
• Reduced manual workload for HR staff by automating key tasks through the HRIS platform.
• Improved data accuracy with meticulous management of employee records and data entry.
• Designed quality assurance parameters for human resource data sets, reports, and metrics.
• Conducted regular audits on employee data to ensure compliance with internal policies and legal requirements.
• Established effective communication channels between stakeholders involved in the development, implementation, and maintenance of the organization''s HRIS systems.
• Provided exceptional end-user support, resolving technical issues and ensuring system functionality.
• Acted as a liaison between HR and IT departments, fostering collaboration and ensuring effective communication to support successful HRIS initiatives.
• Developed user-friendly training materials, empowering employees to effectively utilize the HRIS system for their daily tasks.
• Was responsible for the functionality and data integrity of HR systems, focusing on implementing the UltiPro system across the global organization and worked to ensure HR systems and data were efficiently utilized, maintained and available throughout the global organization.
• Performed group data updates, exports, imports, clean-ups, and research/report on any data discrepancies, work with the HR team and vendors as appropriate.
• Oversaw day-to-day support to end users, researched issues, and recommended solutions.
• Prepared other reports, graphs, charts, statistics, and HR metrics in support of human resources strategic and transactional needs
• Maintained awareness of vendor’s plan for system enhancements and the potential impact of those plans on current and future HRIS functionality as well as managed vendor interfaces

● Drafted reports that communicate findings from data analyses and advanced recommendations for process and/or system improvements.

● Coordinated projects and processes in support of both ad-hoc and annual compensation activities and draft supporting communication materials (presentations, executive summaries, research projects) and supported associated training of HR staff.

● Managed the salary survey library.

● Ensured data submissions are completed on time and the survey output is received.

• Completed salary survey data submissions in collaboration with other analysts on the Compensation team.
• Served as the first level liaison with HRIS and Administrative Systems Management to address problems and confirm solutions.
• Completed ad-hoc research and analytic projects as assigned including market surveys and proposal analyses for collective bargaining efforts.
• Processed SAP/R3 Adhoc Reporting.
• Created and gathered reports via Crystal Reports, MS Access and MS Excel for Duke University Board of Directors, HR Managers and various Duke University Departments.

• Developed financial and trending reports, data mining, perform data analysis and documenting of processes for telecom services such as paging, broadband service, cellular, cable service local and long-distance service and network support.
• Managed Duke Administration Reform Team (DART) required reporting which consisted of reconciling revenue to general ledger accounts in SAP/R3 for allocation of local and long-distance service.
• Created BFR Code (Budget and Finance Reporting) rollup and data tables to be consistent with OIT reporting structure.
• Assisted in gathering statistical data to make recommendations to merge help desks and call centers
• Was a proficient user for OIT financial management and workflow systems.
• Processed cycle for bills, batches, invoices and general ledger feed to SAP/R3for student and contractor billing.
• Reconciled and compared data to anticipated revenue and expenses for monthly billing cycles as well as trending.
• Tracked, troubleshot, and reconciled employee broadband services.
• Checked for vendor compliance and served as vendor liaison.
• Defined test conditions and conducted testing for upgrades/changes in workflow systems by documenting processes.
• Assisted customers in communication reporting needs and setting expectations.
• Created data dictionary for a relational database.

• Designed quality assurance parameters for human resource data sets, reports, and metrics.
• Analyzed large data sets to detect behavioral and operational patterns with potential to negatively impact productivity.
• Supported human resources department in areas such as people metrics, reporting, finance and analytics.
• Applied data analysis to tasks, identifying business challenges and designing potential operational enhancements.
• Created standardized benchmarks and surveys to monitor overall human resource continuity and health.
• Improved processes and simplified navigations for Kenexa-Brassring (Applicant Tracking System) Talent Gateways and Enterprise Modules.
• Developed, Department of Labor, EEO, employment, salary and wage reports as well as performed data analysis and documentation.
• Processed SAP/R3 Adhoc Reporting.
• Researched problems and streamlined process with hiring manager and applicant web tools.
• Created and maintained databases in MS Access and Oracle
• Assisted Duke University Board of Directors, HR Managers and various Duke Departments in creating and gathering reports via Crystal Reports, MS Access, MS Excel and SQL Developer.
• Was responsible for Adhoc reporting for SAP/R3.
• Was a member of the development team for new Applicant Tracking Tool Project.
• Served as team member for Process Improvement Project Team for HR Systems, such as Resumix and web tools.
• Worked on implementation and upgrade of HR software and completed Oracle 9i installations.
• Team Lead for HRIS Business Analysts.

● Provided consultation, programming assistance and data processing instruction to departmental personnel to include developing or modifying computer programs in support of research and/or instruction activities.

● Created and analyzed reports via Seagate Crystal 8.0. Also involves writing views and knowledge of SQL.

● Created and maintained reports for Department of Labor

● Maintained user database for Duke University users.

● Assisted in the implementation of SAP and hiring web applications.

• Trained University hiring officials on hiring process for web applications.
• Assisted callers (hiring officials and applicants) with system and user errors and troubleshoot problems.
• Tracked system problems software issues and followed up with programmers as well completed installations and upgrades.
• Assisted HR Webmaster with updating and maintenance of Human Resources Recruitment website.
• Assisted and trained Court History Administrator.
• Conducted request for offer (RFO) for new background check vendor and assisted in implementation.
• Created and closed job requisitions and assigned requisitions to recruiters.
• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
• Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
• Evaluated systems according to predetermined checklist and noted issues.