Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Cohen

Camden,NJ

Summary

Patient Service Representative with extensive experience in HIPAA compliance, insurance verification, and medical billing. Proven track record of improving patient satisfaction and revenue collections through exceptional customer service and diligent follow-ups. Possesses strong skills in appointment scheduling, data entry, and maintaining patient confidentiality.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Diligent [Desired Position] with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

CAMcare Health
11.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

Medical Biller

PATHS
11.2021 - 11.2023
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Posted payments and collections on regular basis.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
  • Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
  • Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.

Medical Biller

Fox Rehabilitation Services
10.2012 - 10.2021
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.

Education

High School Diploma -

Camden High School
1200 Baird Blvd Camden, NJ 0814

Certificate of Technical Studies - Business

Associated Business Career
Audubon, NJ

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Appointment Scheduling
  • Patient confidentiality
  • Patient Intake
  • Payment Collection
  • Scheduling appointments
  • Patient greeting
  • Eligibility Determination

Timeline

Patient Service Representative

CAMcare Health
11.2023 - Current

Medical Biller

PATHS
11.2021 - 11.2023

Medical Biller

Fox Rehabilitation Services
10.2012 - 10.2021

High School Diploma -

Camden High School

Certificate of Technical Studies - Business

Associated Business Career
Stephanie Cohen