Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Cole

INDIANPOLIS,Indiana

Summary

Proven track record in project coordination and customer service excellence, notably at LabCorp, where I led a Covid-19 study, enhancing turnaround times and operational efficiency. Skilled in Microsoft Office and adept at fostering professional networks, I consistently drive results and team performance, exceeding project goals with innovative solutions.

Overview

10
10
years of professional experience

Work History

Admission Officer II

Community Rehab Hospital West
03.2023 - Current
  • Managed and Maintained Referral Log: Oversaw daily updates of the referral log, documenting patient demographics, evaluations, assessments, diagnoses, and insurance details including acceptance and denials.
  • Intake Oversight: Handled intake of referrals through various channels, including email, ECIN, Allscripts, and Navihealth.
  • Administrative Support: Provided support to internal staff on matters related to potential admissions, including special equipment needs, transportation arrangements, and physicians' approvals.
  • Referral File Management: Supervised referral files under evaluation for admission, including verifying insurance benefits, initiating prior authorizations, and securing necessary physician approvals. Ensured all admission paperwork was complete upon patient admission.

Investigator Support Coordinator III

LabCorp
03.2019 - 03.2023
  • Communication and Notification: Provided timely notifications to investigator sites, sponsors, and affiliates regarding laboratory results, sponsor-determined flags, and test cancellations.
  • Accession and Sample Management: Resolved accession holds, monitored results, tracked samples, and communicated any delays to Project Management.
  • Covid-19 Study Oversight: Managed a sponsor-specific Covid-19 study, including delegating high-priority tasks, resolving urgent alerts, and managing turnaround times for flagged queries. Updated databases with relevant information and communicated additional testing requirements.
  • Patient Safety and Issue Resolution: Addressed patient safety concerns promptly and escalated issues as needed for resolution.
  • Study Pilot Supervision: Supervised a pilot for a sponsor-specific study, assessing the potential transition from a 48-hour to a 24-hour touchpoint. Implemented global processes and procedures, tracked metrics, and reported outcomes.
  • Service and Support: Documented service failures, resolved issues, and escalated as necessary. Provided high-quality customer service by handling queries, incoming calls, and reporting lab values to ensure smooth site support.

Client Coordinator Specialist II

Covance
11.2015 - 02.2019
  • Administrative Support: Provided comprehensive administrative support to the project management team, handling a range of data management, setup, and logistics tasks to ensure smooth client service.
  • Customer Support: Assisted both internal and external customers, promoting a culture of productivity and high-quality service.
  • Team Mailbox Oversight: Managed the team mailbox by organizing and delegating task requests, maintaining an updated user access list, and tracking box volumes for metrics.
  • Issue Resolution: Addressed and resolved escalated and upper-tier queries and alerts efficiently.
  • Mentorship and Training: Mentored and quality-reviewed new team members, facilitating their onboarding, easing their transition into the workflow, and ensuring continued customer satisfaction.

Project Coordinator

TKO Graphix
08.2014 - 11.2015
  • Order Coordination and Support: Managed order tracking, processing, and support for dedicated sales associates, ensuring efficient operations and customer satisfaction.
  • Supplier and Vendor Negotiation: Negotiated with suppliers and vendors to secure the best pricing and terms available.
  • Fulfillment Program Oversight: Supervised a large fulfillment program for an assigned client, including inventory control and daily processing of inbound orders.
  • Client Relationship Management: Established and nurtured relationships with walk-in clients, effectively generating sales.
  • Training and Development: Trained new sales support team members, facilitating their integration into the team and enhancing their performance.

Inside Sales Representative

LKQ Corporation Inc.
08.2014 - 11.2015
  • Order Coordination: Managed order tracking, processing, and support for dedicated sales associates, ensuring seamless operation and timely fulfillment.
  • Supplier and Vendor Negotiation: Negotiated with suppliers and vendors to achieve optimal pricing and favorable terms.
  • Fulfillment Program Management: Oversaw a large fulfillment program for a designated client, including inventory control and daily management of inbound orders.
  • Client Relationship Building: Developed and maintained relationships with walk-in clients, driving sales growth.
  • Team Training: Trained new sales support team members, aiding their integration and enhancing team performance.

Education

Cosmetology - Cosmetology Education

Bartlesville Beauty School
Bartlesville, OK
09.1994

Skills

  • Microsoft Office (Excel, PowerPoint, Word)
  • Microsoft Outlook
  • Customer Service Excellence
  • Professional Networking
  • Project Coordination
  • Team Building

Timeline

Admission Officer II

Community Rehab Hospital West
03.2023 - Current

Investigator Support Coordinator III

LabCorp
03.2019 - 03.2023

Client Coordinator Specialist II

Covance
11.2015 - 02.2019

Project Coordinator

TKO Graphix
08.2014 - 11.2015

Inside Sales Representative

LKQ Corporation Inc.
08.2014 - 11.2015

Cosmetology - Cosmetology Education

Bartlesville Beauty School

Similar Profiles

CREATE PROFILE
Stephanie Cole