Stephanie Cole

Roofing Project Management – Oversee commercial roofing projects from Initial inspection to final walkthrough. Ensuring quality workmanship, on-time delivery, and client satisfaction.

Operations & Workflow Optimization – Develop and implement processes to improve efficiency, reduce waste.

Payroll - Approve all payroll in ADP, Ramp charges, time off and weekly crew payroll

Vendor & Client Relations – Establish and maintain strong relationships with suppliers, subcontractors, and clients to foster trust, reliability, and long-term partnerships within the community

Budgeting & Cost Control – Monitor project budgets, analyze cost efficiencies, and implement strategies to minimize expenses without compromising quality. Coordinate with manufacturers and supply houses for special pricing.

Safety & OSHA Compliance – Enforce workplace safety standards, conduct regular inspections, and ensure adherence to OSHA regulations.

Inventory & Material Management – Oversee procurement, inventory tracking, and material distribution to maintain optimal stock levels and prevent delays.

Estimating Accuracy Checks – Review estimates for accuracy, ensuring pricing accuracy, material selection, and scope alignment.

Proper Installation Techniques – Provide expert guidance on best roofing installation methods, ensuring customers receive top-tier solutions.

CRM Software Proficiency – Utilize CRM and project management software to track job progress, manage customer interactions, and optimize workflow.

Bid Work and Contract Compliance - Manage awarded projects by setting up the Schedule of Values (SOV), Certified Payroll(CP), Bonding, Activity Hazard Analyses (AHA), safety required certifications, and ensuring strict adherence to all contractual agreements.

Contractual Adherence: Assist in ensuring all contractual obligations are met and followed, including completing the Schedule of Values (SOV), Certified Payroll (CP), Activity Hazard Analyses (AHA), and scheduling OSHA compliance certifications.

Invoicing & Accuracy Checks: Review all invoicing for accuracy, ensuring proper pricing, materials, and scope alignment before submission.

Customer Relations: Act as the primary point of contact for customers regarding scheduling, project updates, and payment schedules, fostering strong communication and satisfaction.

Project Coordination: Assist in managing project timelines, ensuring that all tasks are completed on time, and working closely with both clients and internal teams to facilitate smooth project execution.

Receptionist Duties – Greet visitors, answer phone calls, respond to inquiries, and direct customers to the appropriate department.

Data Entry – Accurately input customer, project, and financial information into company databases and CRM systems.

Customer Relations – Handle customer inquiries, schedule appointments, provide updates on projects, and ensure a positive experience from start to finish.

Permitting – Prepare and submit building permit applications, track approvals, and ensure compliance with local regulations.

Operational Management : Oversee the daily operations of the welcome center, ensuring a smooth workflow and efficient service delivery.

Staff Management and Training : Recruit, train, and manage staff to provide exceptional customer service, emphasizing the importance of a positive visitor experience.

Marketing and Promotions : Develop and execute marketing strategies to attract visitors, including digital advertising, partnerships, and content marketing.

Client Relationship Management : Build and maintain strong relationships with potential clients and timeshare companies, ensuring effective communication and service.

Financial Oversight : Manage budgeting, pricing strategies, and revenue tracking to ensure the financial health of the business.

Compliance and Standards : Ensure that all operations comply with relevant regulations and industry standards related to timeshare sales and marketing.